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Req ID: 52419

Assistant General Manager

Facility Operations
  • Company: FedEx Supply Chain
  • Category: Facility Operations
  • Employment Type: Full Time
  • Worker Sub-Type:
  • Scheduled Weekly Hours:
  • Remote: No
  • Location: Olive Branch, MS 38654, United States


General Summary

 The Assistant General Manager is responsible for directing the daily activities of the warehouse, including labor scheduling, supervision, and proper utilization of space, equipment, and manpower. Key responsibilities include: staffing, warehouse operation, maintenance of the facility and equipment, implementation of safety/security/housekeeping/and sanitation programs, performing to budget, and customer service.

 Primary Responsibilities

  •  Plan and schedule all distribution services including receiving, storing, shipping, handling, return/damaged goods, maintenance, and administrative activities to ensure customer requirements are met in an efficient manner.
  • Preparing, maintaining, communicating all operational Standard Operating Procedures.
  • Managing, coaching, mentoring, developing staff to achieve prescribed objectives.
  • Monitoring and ensuring departmental/facility performance metrics are met in a timely and cost-effective manner.
  • Ensuring the accurate and timely preparation of all necessary reports and records regarding warehouse operations.
  • Developing, implementing and directing equipment, preventative maintenance programs, safety programs, and facility building/grounds maintenance programs.
  • Monitoring facility purchasing process to include auditing, guideline compliance, and General Manager approval; creating programs to maximize cost saving for The Customer / the customer.
  • Utilizing Six Sigma and Lean to lead and execute high impact process improvement projects.
  • Presenting data and solutions to customers, both internal and external.
  • Managing facility-wide, cross-functional operations improvement projects.


  •  A BA/BS degree in a relevant field or an equivalent combination of education and experience.
  • Five (5) plus years supply chain management experience within the Retail Industry a plus.
  • Five (5) plus years’ experience in a logistics environment utilizing WMS (Manhattan Associates or similar system preferred) and RF technology.
  • Five (5) plus years of experience in a fast-paced, large volume, high-intensity environment, with strong focus on meeting/exceeding measurable metrics.
  • Previous experience in a returns/reverse operation preferred.
  • Three (3) plus years’ experience managing full profit and loss financials.
  • Three (3) plus years’ experience implementing continuous improvement programs.
  • Ability to interact effectively at multiple levels, in support of our customer relationships; demonstrated self-confidence, particularly with client relationships; strong relationship building skills.
  • Excellent communication and presentation skills; ability to effectively present information and respond to questions from groups of managers, clients, employees, customers, and the general public.
  • A proven track record of mentoring and developing promotability with direct reports and subordinates.
  • Technical competency in Six Sigma skills: Lean, Kaizen/Work-out, process management, change management and advanced statistical analysis a plus.
  • Proficiency with Microsoft Office applications.
  • Customer service driven.
  • Strong team player.


Physical/Cognitive Requirements

With or without accommodation:

  1. Ability to follow policies and procedures.
  2. Ability to read, write and interpret information.
  3. Ability to add, subtract, multiply and divide.
  4. Ability to use hands to manipulate, handle, or feel.
  5. Ability to sit/walk/stand for up to 10 hours per day. 
  6. Ability to intermittently crawl, squat, climb, twist, bend, stoop, push or pull.
  7. Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.
  8. Ability to lift/carry items less than 40 pounds.
Working Conditions
General office environment that is generally favorable.  Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.  Work is generally performed within an office environment with standard office equipment available.
The above information is only an illustration of the general nature and level of work performed by the employee within this classification.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between The Company and employee and is subject to change by The Company as the needs of The Company and requirements of the job change.

FedEx Supply Chain is an equal opportunity employers. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.  The FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact
** Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, education/training and a candidate’s work experience.

Pay Range: 82476.0 (Min) - 119484.0 (Mid) - 156492.0 (Max) Yearly