Supervisor MT Operations - Green Bay
Division Category: Supply Chain & Logistics
Position Type: Full-Time
Address Line 1: 1400 Lombardi Ave
City: Green Bay
Country: United States
Zip Code: 54304
Remote Based: No
Position Overview: Job Summary
The Operations Supervisor is a leadership position that has responsibility for teammate productivity and successful execution of account plans. Through alignment with the Customer Advisors, the Supervisors will lead the development and execution of Continuous Improvement initiatives for our customers as well as internal productivity gains. The Supervisor will also focus on managing the execution of day to day operations, teammate support, and coaching and mentoring. This role will have relationships with both internal and external customers as well as vendors at varying levels within the organization.
Job Duties and Responsibilities
Responsible to understand aspects of commercial agreements, the impact to business, and to carry out the requirements of customer agreements and ensure SOP compliance
Responsible to manage KPI’s, SOW compliance. Accountable for ensuring work instruction creation
Responsible for providing tactical operational reporting to customers
Responsible to identify process improvements and cost savings opportunities utilizing QDM
First point of escalation; work w/ customers on daily executional tasks and issue resolution
Collaborate with Acct Mgt and Shared Services on the execution of customer specific opportunities/improvements
Responsible to provide expertise and leadership related to initiatives being managed – ie. Projects, QBR/MBR support: customer facing, conference calls, IT enhancements/changes/regression, etc.
Engage with Shared Services efforts to meet customer expectations & maintain overall service
Responsible for Teammate training and development, Performance Mgt (skill development, coaching, feedback, and recognition), Talent Mgt (increase knowledge and skills through specific opportunities) and Succession planning. Ensure execution of proper teammate on-boarding and training program
Responsible for resource planning and productivity (P&L)
Responsible to execute new business on-boarding operations resources and staffing plan
Responsible for team member compliance to company policies and procedures
Comply with all applicable laws/regulations, as well as company policies and procedures
Perform other duties as required.
A High School diploma is required for this position
A Bachelor’s degree in Business Management or Supply Chain is preferred
At least two years supervisory experience in the contract logistics transportation industry is required for this position
EEO Statement: FedEx Custom Critical is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans, and Disabled. If you have a disability and/or you need assistance in order to apply for a position, please call (877) 314-5191.