Transportation Representative - Livonia

Job Description

Job ID: 700663BR
Division Category: Customer Service
Position Type: Full-Time
Address Line 1: 36131 Schoolcraft Rd
City: Livonia
State: MI
Country: United States
Zip Code: 48150
Remote Based: No
Position Overview: Job Summary:

The Transportation Representative coordinates movement of freight in a timely, safe and cost-effective manner. Tracks freight movement and updates Transportation Management system as well as all other pertinent contacts to reflect movement of freight. Ensures Route Optimization through use of TM system but knowledgeable enough to amend routes through manual intervention. Communicate with all pertinent contacts relative to the status of freight movement and issues. Proactively reacts to transportation issues that occur.

Resolves all transportation issues with contacts and provides oversight to the owner operators (o/o) when failures occur. Indoctrinates new owner operators on processes and paperwork as well as on-board computer operation. Ensures all o/o are following DOT regulations including hours of service regulations and coaches o/o when failures occur. Ensures o/o follows all safety regulations. Works with the safety department to ensure all o/o paperwork is up to date. Ensures safe and secure cross boarder deliveries to adhere to both United States and Canadian laws. Coordinates movement of overflow freight, communicates o/o route changes, oversight and compliance to cold chain requirements.

Job Duties and Responsibilities:

Transportation Operations

Coordinates, dispatches and tracks drivers (Owner Operators) to ensure timely and safe movement of freight. Coordinates delivery of overflow freight based on customer data. Resolves any transportation problems for the customer. Ensures driver will be able to meet window times for pick-up and deliveries. Representative is responsible for developing/implementing a plan to meet customer requirements if driver will not be able to meet window times. Works with other Transportation Reps to ensure all loads are covered for the customer. Maintains computer records of all daily load activities and service percentage, and delay times. Updates all pertinent contacts with freight movement and communicates with them regarding freight delays and failures. Monitors temperatures of trailers when applicable. Responsible for maintaining constant communication with Owner/Operators (OO).


Analyzes freight flow information and makes recommendations for improvements to routes as appropriate. Works with Analyst group to implement appropriate route changes and analyzes route optimization, insuring service and revenues are maximized.

Driver Training

Educates drivers of policies and procedures outlined in driver’s manual. Ensures drivers are following all FGSCS and DOT regulations. Reviews driver logs to ensure logs are accurate and up to date.

Knowledge and Skill Requirements:

§ Proficient in the Microsoft Office platform as well as other applicable platforms

§ Knowledge of transportation management systems.

§ Good analytical skills.

§ Good planning and organizational skills.

§ Good communication skills.

§ Knowledge of DOT regulations

Required Education and Experience

§ Bachelor’s degree in Transportation Management, Logistics, Distribution or related field plus 4 years progressive, related experience in a transportation management or distribution environment.

§ Associates degree in TM, logistics, distribution or related field plus 6 years progressive related experience

Additional Job Elements

§ Comply with all applicable laws/regulations, as well as company policies/procedures

§ Must have exceptional follow up skills and work with sense of urgency
EEO Statement: FedEx Custom Critical is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans, and Disabled.

If you have a disability and/or you need assistance in order to apply for a position, please call (877) 314-5191.