Customer Service Agent - Air Expedite Overnight Shift

Job Description

Job ID: 700687BR
Division Category: Supply Chain & Logistics
Position Type: Full-Time
Address Line 1: 1475 Boettler Road
City: Uniontown
State: OH
Country: United States
Zip Code: 44685
Remote Based: No
Position Overview: These openings are on the Overnight (3rd) Shift and the schedule will be 4 10 hour days a week. Weekend availability may be required. The start date is scheduled for early February 2020.

Air Services Customer Service Agent
Are you someone who thrives in a fast-paced environment? Do you have the ability to think quickly on your feet while providing a great customer experience? FedEx Custom Critical is currently seeking customer service agents to join our Air Services team.

In this position, you will be responsible for monitoring domestic and international air shipments for some of the country’s leading businesses. This includes working with the customer to provide a wide variety of customized options and solutions, ensuring the customer’s shipment delivers on time, and troubleshooting any problems that may arise.

So, what is in it for you?
Opportunities for growth
Full-time hours with benefits
Tuition reimbursement
Paid training program
Investment in your future with a 401(k)

What are we looking for in a team member?
A desire to learn
A problem solver
Detail-oriented and always up for a challenge
Good written and verbal communication skills – the ability to speak Spanish is a plus!

What do you need to succeed?
High school diploma or equivalent
Experience or knowledge of the transportation industry is preferred
Open to working nights and weekends
EEO Statement: FedEx Custom Critical is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans, and Disabled.

If you have a disability and/or you need assistance in order to apply for a position, please call (877) 314-5191.