Customer Service - Fleet Support Coordinator - 2nd Shift

Job Description

Job ID: 700725BR
Division Category: Operations
Position Type: Full-Time
Address Line 1: 1475 Boettler Road
City: Uniontown
State: OH
Country: United States
Zip Code: 44685
Remote Based: No
Position Overview:

These openings will be on 2nd shift and may require weekend availability

Job Summary:

Are you interested in being part of an industry leading, innovative company to call home? Look no further. We are looking for individuals that like to problem-solve, provide superb customer service, and work in a fast-paced work environment. This position provides professional and courteous engagement with the fleet of drivers in order to create a positive fleet experience. This role responds to contractor questions, requests, or issues and provides an appropriate solution.

About You:

You like to problem solve and come up with solutions.

You are able to listen and respond to needs of others.

You have a desire to learn.

You are someone who values building relationships.

You are a team player driven to succeed and want to have ownership of your own career.

You deliver on your commitments – be reliable and go above and beyond.

Your Day:

You are a problem solver that thinks on your feet to provide a solution.

Provide a professional and courteous experience with the fleet of drivers in order to create a positive experience.

Communicate via phone, email and other resources.

Listen and respond to contractor questions or issues and provide an appropriate solution.

Monitor the progress of all shipments and intervene as needed.

Document key contractor, driver, and carrier interactions in the freight management system.

Perform other duties as required.

What we are looking for:

Bachelor’s degree or 1-3 years’ experience in transportation and/or customer service or sales.

Excellent communication skills.

Demonstrated experience building relationships.

Ability to problem solve, respond and multi-task.

Strong computer skills.

What you can expect from us:

Full-time with benefits

Paid training

Paid time off

Paid parental leave

Investment in your future:
• 401k AND pension
• Career advancement and growth
• Volunteer opportunities

Onsite gym

Onsite cafeteria

Discount on shipping for personal use

Access to over 3.5 million discounts

Recognized as one of Forbes Magazine’s 2019 Best Employers for Diversity.

We are a multiple time NorthCoast 99 award recipient, which recognizes the top employers in Northeast Ohio! We offer attractive compensation, benefits and team member development.

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EEO Statement: FedEx Custom Critical is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans, and Disabled.

If you have a disability and/or you need assistance in order to apply for a position, please call (877) 314-5191.