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Req ID: RC715443

Customer Care Representative

Professional
  • Company: Federal Express Corporation EU
  • Category: Professional
  • Employment Type: Full Time
  • Worker Sub-Type: Temporary
  • Scheduled Weekly Hours: 40
  • Remote: No
  • Location: № 35 улица "Неделчо Бончев", Sofia, Sofia City Province 1528, Bulgaria

Description

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

We have an exciting opportunity for you to join our team of Customer Care Representatives.

Who we are:

FedEx is the largest express transportation company in the world. Sure, we deliver packages, but this is just part of the story. Today with an extensive network in more than 220 countries and territories, we’ve made logistics and warehousing a science. We are 700,000 team members strong, diverse as the world we serve, committed to values focused on care, balance, inclusivity, results, sustainability, and transformation. Join us and let's write our next chapter together.

What you will be doing:
 

  • Joining our frontline team you will be the first point of contact for our customers.

  • Providing accurate information and guidance to our customers via voice, chat, or email

  • Advising our customers on how to use FedEx services and tools

  • Helping customers resolve service-related issues

  • Identifying new opportunities to grow business with our customers

  • Working together with other teams at FedEx to make every customer experience outstanding

  • Your work schedule will be from Monday to Friday in 4 shifts: 8.00-16.30, 8.30-17.00, 9.00-17.30, 9.30-18.00, after probation period you have the option to work on hybrid model.


What do you bring with you:
 

  • Fluency in Bulgarian & English language - both in speaking and writing

  • Computer literacy and ability to easily navigate between different screens and systems

  • Excellent communication skills

  • Positive attitude and problem-solving mindset to find the best solution for the customer

  • Confidence, empathy, and friendliness to offer excellent experience to our customers

  • Flexibility in adapting to dynamic business environment

  • A desire to work in an international, fast-paced team


What do we offer:
 

  • Attractive compensation package

  • Training to get you started and on-the-job learning opportunities

  • Extensive learning resources to further develop your skills and knowledge, including online language courses

  • Tuition Assistance Program

  • Employee Assistance Program for you and your family in difficult life situations

  • Employee reduced-rate shipping

  • Great career opportunities

  • FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx


All applications will be handled with strict confidentiality.


FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.