EA100: Customer Experience Analyst (ID)

Description

As an Analyst you will be a member of the European Data and Insights Team, supporting the Customer Experience European organization in order to improve Customer Experience and achieve optimal results for the business. You will support European cross-functional projects and work on activities with high impact and/or complexity. You will have regular contact with senior/executive management. You will need to be able to analyze and monitor data towards achieving goals, interpret complex information to influence optimal business decisions. You will engage people from multiple departments, promoting a culture of change and quality management.

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
 

Key responsibilities

• Data management - Collect, clean, and validate data from various sources, including databases, spreadsheets, and external platforms. Ensure the accuracy and integrity of data by identifying discrepancies and performing data cleansing procedures.
• Data analysis - Analyzing large datasets to identify trends, patterns, and relationships that can inform business strategies and decision-making. Use statistical methods and tools (e.g., Power BI, Excel, SQL, R, Python) to interpret data and generate reports.
• Data Visualization - Validate or complete accurate and timely reporting to stakeholders and management on progress, KPI results, risks, and opportunities that will enable leadership decision making. Be able to complete detailed analysis of complex data, systems or ideas and provide reports, suggest actionable insights and recommendations.
• Strong teamwork to align and gain commitment to actions across teams and from different stakeholders.
• Support implementation and communication of changes.
• Participate in projects or initiatives to develop new or existing processes, procedures, controls or systems.

The ideal candidate will [have / be]:

• Proven strong business analytical skills and ability to translate analysis into clear, concise PowerPoint presentations to support executive decision-making processes
• Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, etc.) and Power BI.  Experience with SQL, Python or R is a plus.
• Strong problem-solving skills with the ability to interpret and draw insights from complex datasets.
• Attention to detail - Ability to spot discrepancies, outliers, and anomalies in large datasets while being able to keep a “Helicopter view”
• Ability to present complex findings in a clear, concise manner to both technical and non-technical stakeholders.
• Change management skills, people leadership, team builder & player, flexible to change or dynamic environment.
• Excellent communication and contact skills, Ability to organize and facilitate groups of team members (peer and senior level).
• Ability to speak, write, and effectively communicate in English.
• Demonstrates initiative, organization, discipline, and adaptability while working in a team and independently with minimal guidance.

What do we offer:
•  Attractive compensation package
•  Training to get you started and on-the-job learning opportunities
•  Extensive learning resources to further develop your skills and knowledge
•  Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
•  Employee Assistance Program for you and your family in difficult life situations
•  Employee reduced-rate shipping  
•  Great career opportunities
•  FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.