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Req ID: 52687

Engineer, Quality

  • Company: FedEx Supply Chain
  • Category: Professional
  • Employment Type: Full Time
  • Worker Sub-Type:
  • Scheduled Weekly Hours:
  • Remote: No
  • Location: Memphis, TN, United States


AboutFedEx Supply Chain

FedExSupply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in thethird-party logistics industry offering a diverse service portfolio thatenables commerce for businesses. With a proven track record of innovation andoperational excellence, FedEx Supply Chain takes a consultative approach tooptimize logistics processes, implement innovative technology and drivecontinuous improvement. By leveraging best practices and the world-renownedFedEx network, FedEx Supply Chain delivers leading solutions that provideflexibility, enable scalability and improve cost-effectiveness for customers.Through more than 11,000 employees, 130 operations and 35 million square feetof warehouse space, FedEx Supply Chain manages nearly 150 million packages andprocesses 358 million returns each year. For more information, go



  • Astrong FedEx brand consistently ranked among the world’s most admired andtrusted employers.
  • Atop notch leadership team with the experience needed to grow and develop yourcareer.
  • Anopen mind for new ideas and creative methods.
  • Astrong compensation and benefits package, including health, vision, dental,401k with a strong match and much more!


TheQuality Engineer is responsible for providing professional, quality improvementsupport. Develops and supports a customer focused Quality plan to assurecustomer satisfaction, and achievement of business objectives. Supportsstatistical based quality inspection planning, measures and provides results ofquality assurance audits and inspections. Provides analysis of service and production data to identify trends andareas requiring improvement. Leader for advanced quality planning focused oncontinual improvement, and during the development of new business.


This position will beresponsible for…..

  • Working with assignedareas to prevent and address systemic quality opportunities for improvement.
  • Creating processfailure mode effect analysis (PFMEA) and control plans on new products,processes, and projects.
  • Performs gagerepeatability and reproducibility (GR&R) studies to reduce measurementerror and variation.
  • Ability to implementstatistical process control (SPC) as needed in key processes to reducecomponent variation and amount of quality inspection.
  • Must be able to analyzestatistical data and provide solutions to complex problems.
  • Responsible for leadingimprovement efforts.
  • Conducts periodicprocess audits to ensure processes are capable and stable
  • Generates new ideas ormethods on how to significantly reduce defects found in operations.
  • Performs detailed rootcause analysis on quality problems and assist with corrective and preventiveaction plans.
  • Technical writing.Create Process Maps and Work Instructions for new products, processes, andprojects.
  • Provides consultationon complex projects and is considered to be the top levelcontributor/specialist.

You might be a great fit if….

  • Bachelor’s Degree in Engineering or other technical field preferred and at least 4 years of experience using advanced quality engineering tools in a fast paced environment.
  • In lieu of degree, high school diploma or GED and at least 6 years of relevant experience.
  • Must have strong working knowledge of Six Sigma and Lean Manufacturing concepts.
  • Strong organizational skills.
  • ASQ Certified Quality Engineer or Six Sigma Black belt certification is a plus.
  • Experience with customer contact, and voice of the customer capture.
  • Previous technical training experience required (Lean Problem Solving).
  • Full understanding and use of ANSI AQL sampling methodology/criteria and TL 9000 is required.
  • Prior experience working in a continuous process improvement environment required.
  • High level of flexibility to perform in a fast paced environment.
  • Familiarity with Quality System Standards such as ISO 9001 / TL9000 requirements.
  • Proven ability to manage multiple tasks and meet complex deadlines.
  • Must be able to motivate teammates, and lead improvement teams.
  • Effective written and verbal communication skills.
  • Strongly developed analytical skills.
  • Proficient in the use of MINITAB, Sigma XL or other statistical packages + normal MS Office package, including MS Project and MS Visio.
  • Intermediate to advanced experience level with MS Office applications required.
  • WMS experience strongly preferred.
  • Ability to champion improvement with multi-disciplinary teams.
  • Customer service driven.
  • Strong team player.
  • This position does not provide relocation assistance or sponsorship.
Physical/Cognitive Requirements

With or without accommodation:

  • Ability to follow policies and procedures.
  • Ability to read, write and interpret information.
  • Ability to add, subtract, multiply and divide.
  • Ability to use hands to manipulate, handle, or feel.
  • Ability to sit/walk/stand for up to 8 hours per day. 
  • Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.

FedEx Supply Chain is an equal opportunity employers. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.  The FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact
** Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, education/training and a candidate’s work experience.

Pay Range: 57836.00 (Min) - 83787.00 (Mid) - 109739.00 (Max) Yearly