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ID de solicitud: RC725664

LH004: "Operations Support Agent "

Facility Operations
  • Compañía:
  • Categoría: Facility Operations
  • Tipo de empleo: Tiempo completo
  • Subtipo de trabajador: Regular
  • Horas semanales programadas: 44
  • Remoto: No
  • Ubicación: Bulevar del Este, San Pedro Sula, Departamento de Cortés 99999, Honduras
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Descripción

"General job description
Under general supervision completes the following activities:
• Receipt, release and shipment of cargo;
• Provide support in the definition, review, implementation and improvement of organizational processes, operational flows and performance indicators of the sector;
• Issuing reports of loads in the warehouse and en route of vendors drivers with daily accountability of the operational activities and routines of the sector.
• Support in coordination of operational teams' activities (Handlers)
• Monitoring Vendors Drivers activities
• Control and handling of pending issues and returns.
• Monitoring of indicators and accountability to management and external customers, when necessary, prepare material and presentations, including participation in meetings with customers.
• May be required to perform other duties as assigned

Minimum Requirements
Minimum Education:
• High school diploma/equivalent. Proficiency in English
• Valid Driver's License and good driving record.

Minimum Experience: One (1) year clerical experience

Minimum Required Skills:
• Data entry, and/or general office skills.
• Good human relations, interpersonal, and communication skills.
• Clear and articulate speaking voice.
• Accuracy & Attention to Detail
• Good Microsoft Office & PC Skills in particular Excel
• Good Planning & Organizing Skills
• Good Problem-Solving Skills
• Basic notions of monitoring and analysis of indicators and customer service
• Dynamic and creative
• Ability to lift 70 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment. "

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
Lead or senior levels of these positions may:
• Handle escalated or more complex issues,
• Coordinate team activities or those of agency contract staff,
• Support supervisor or manager activities,
• Support the design, review and implementation of processes and procedure