Clearance Operations Supervisor

Job-Beschreibung

Unternehmen: FedEx Express EU
Jobanforderungsnummer: RC184066
Standorte:
Ul. Wadowicka 3 (Building A)
Krakow, Poland

Geplante wöchentliche Stunden: 40
Arbeiterty: Regular
Buchungsdatum: 30-August-2019
Einsendeschluss: 31-December-2019
Berufsgruppe: FXE-EU: Clearance Operations Supervisor (ID)


Positionszusammenfassung:

Supports Management in achieving revenue, service and compliance goals by performing a range of professional level duties, includes supporting defined ‘people’ processes (coaching, briefings etc), analysing and reporting operational clearance issues/results/requirements, participating in continuous improvement initiatives and supporting change processes.
Assists the Manager in ensuring optimum use of available manpower and resources in implementing best practices a
Supports Management in achieving revenue, service and compliance goals by performing a range of professional level duties, includes supporting defined ‘people’ processes (coaching, briefings etc), analysing and reporting operational clearance issues/results/requirements, participating in continuous improvement initiatives and supporting change processes.
Assists the Manager in ensuring optimum use of available manpower and resources in implementing best practices and deputises for the Manager when required, by attending meetings & delivering briefings.
nd deputises for the Manager when required, by attending meetings & delivering briefings.

Supports the Manager in achieving optimum individual and team performance through effective and consistent application of approved processes, methods and practices.  Includes clearly communicating requirements and providing accurate information and feedback to individuals and teams regarding performance expectations, targets and achievements.

Ensures optimum application of standard processes and regulatory requirements by working alongside individuals and the Team to observe compliance with best practices. Uses established methods to audit and document results for defined areas. Provides employee feedback and coaching as needed to achieve required standards/compliance. Keeps the Manager updated on progress made and issues encountered.

Supports the Manager in identifying training needs for the individual/team/ department by analysing operational performance results/statistics and by reviewing employee and team performance against key service indicators. Provides agreed on job training or coaching to individuals and the team in order to achieve optimum work effectiveness and employee motivation.

Participates in assigned continuous improvement and revenue generation initiatives. Includes benchmarking with Customers and relevant areas of the FedEx business, prior to developing and recommending actions.  Supports the implementation of change within the workgroup by communicating, instructing, monitoring and measuring defined aspects of the initiative in accordance with defined parameters.
Assists the Manager in reviewing and planning defined elements of the operation (shift patterns, overtime, equipment renewal/repair, allocation of duties etc). Includes collating and analysing information and creating realistic and workable plans.  On a daily basis allocates, monitors and controls the flow of work to ensure departmental targets and standards are met.

Develops/maintains and in-depth working knowledge of relevant Customs and trade regulations and FedEx operational procedures whilst keeping current on all relevant EU and National legislation. Ensures all departmental documentation is kept current and communicated to the team.


Requirements:
Successful Candidate should have about 1,5 years of professional experience on Team Leader position in logistics department; however, we can consider candidates with strong customer service background. We can also meet senior specialists with customer clearance experience.
Experience in the express, airline or distribution company with knowledge of the industry will be an advantage. Very good knowledge of English is a must. Good French knowledge is a nice asset. Highly developed interpersonal skills, good problem solving, professionalism and excellent communication are also a key. Very good knowledge in MS Office is also required.

Qualifications:

Sprache: English: Comprehension, Reading, Speaking, Writing
French (Europe): Comprehension, Reading, Speaking, Writing

Bei FedEx stehen die Menschen schon immer an erster Stelle. Als Arbeitgeber, der die Chancengleichheit und die Vielfalt sowie das Integrationsengagement in der Belegschaft fördert, bieten wir Wachstumschancen für alle.


Unser Unternehmen

FedEx Express ist eines der größten Expresstransportunternehmen und befindet sich immer wieder unter den Top 10 der „World's Most Admired Companies“ der Zeitschrift „Fortune“. FedEx bietet seinen Kunden Tag für Tag Transport- und Geschäftslösungen in mehr als 220 Ländern und Gebieten weltweit. Unsere hochqualifizierten FedEx-Teams ermöglichen uns, dieses globale Netzwerk abzudecken, um das tägliche FedEx-Erlebnis einzigartig zu gestalten.


Unsere Philosophie

Die People-Service-Profit-Philosophie (PSP) beschreibt die Prinzipien, die uns bei FedEx helfen, Entscheidungen zu treffen sowie Richtlinien und Aktivitäten zu gestalten. FedEx kümmert sich um seine Mitarbeiter, die wiederum unseren Kunden hochwertige Dienstleistungen anbieten, was es uns ermöglicht, die Zukunft des Unternehmens finanziell abzusichern. Was die positive Seite der People-Service-Profit-Philosophie hierbei auszeichnet und so einzigartig macht, ist der geschlossene Kreislauf dieses Systems, in dem die Gewinne erneut in das Unternehmen investiert und unseren Mitarbeitern zugeführt werden.

Wir verdanken unseren Branchenerfolg unseren Mitarbeitern. Dank unserer PSP-Philosophie sind wir in der Lage, unseren Mitarbeitern ein stimulierendes Arbeitsumfeld zu bieten, damit diese unseren Kunden wiederum hochwertige Dienstleistungen anbieten können. Wir achten besonders auf das Wohlbefinden unserer Mitarbeiter und schätzen deren Beitrag an unserem Unternehmen.


Unsere Unternehmenskultur

Unsere Kultur liegt uns aus zahlreichen Gründen am Herzen, und wir achten genau deshalb auf unser Verhalten, unsere Handlungen und Aktivitäten in allen Teilen der Welt. Die FedEx-Kultur und Werte sind ein Meilenstein unseres Erfolges und unserer Entwicklung seit Beginn unserer Geschichte in den 1970iger Jahren. Zahlreiche Unternehmen begnügen sich damit, unsere Systeme, Infrastrukturen und Prozesse zu kopieren, was uns jedoch auszeichnet, ist die einzigartige und Facettenreiche Unternehmenskultur, die es uns ermöglicht, uns weltweit auf dem Markt durchzusetzen.