Clearance Operations Supervisor

Job Description

Company: FedEx Express EU
Job Requisition Number: RC184066
Locations:
Ul. Wadowicka 3 (Building A)
Krakow, Poland

Time Type: Full Time
Scheduled weekly Hours: 40
Worker Type: Regular
Posting Date: 30-August-2019
Closing Date: 31-December-2019
Job Family: FXE-EU: Clearance Operations Supervisor (ID)


Position Summary:

Supports Management in achieving revenue, service and compliance goals by performing a range of professional level duties, includes supporting defined ‘people’ processes (coaching, briefings etc), analysing and reporting operational clearance issues/results/requirements, participating in continuous improvement initiatives and supporting change processes.
Assists the Manager in ensuring optimum use of available manpower and resources in implementing best practices a
Supports Management in achieving revenue, service and compliance goals by performing a range of professional level duties, includes supporting defined ‘people’ processes (coaching, briefings etc), analysing and reporting operational clearance issues/results/requirements, participating in continuous improvement initiatives and supporting change processes.
Assists the Manager in ensuring optimum use of available manpower and resources in implementing best practices and deputises for the Manager when required, by attending meetings & delivering briefings.
nd deputises for the Manager when required, by attending meetings & delivering briefings.

Supports the Manager in achieving optimum individual and team performance through effective and consistent application of approved processes, methods and practices.  Includes clearly communicating requirements and providing accurate information and feedback to individuals and teams regarding performance expectations, targets and achievements.

Ensures optimum application of standard processes and regulatory requirements by working alongside individuals and the Team to observe compliance with best practices. Uses established methods to audit and document results for defined areas. Provides employee feedback and coaching as needed to achieve required standards/compliance. Keeps the Manager updated on progress made and issues encountered.

Supports the Manager in identifying training needs for the individual/team/ department by analysing operational performance results/statistics and by reviewing employee and team performance against key service indicators. Provides agreed on job training or coaching to individuals and the team in order to achieve optimum work effectiveness and employee motivation.

Participates in assigned continuous improvement and revenue generation initiatives. Includes benchmarking with Customers and relevant areas of the FedEx business, prior to developing and recommending actions.  Supports the implementation of change within the workgroup by communicating, instructing, monitoring and measuring defined aspects of the initiative in accordance with defined parameters.
Assists the Manager in reviewing and planning defined elements of the operation (shift patterns, overtime, equipment renewal/repair, allocation of duties etc). Includes collating and analysing information and creating realistic and workable plans.  On a daily basis allocates, monitors and controls the flow of work to ensure departmental targets and standards are met.

Develops/maintains and in-depth working knowledge of relevant Customs and trade regulations and FedEx operational procedures whilst keeping current on all relevant EU and National legislation. Ensures all departmental documentation is kept current and communicated to the team.


Requirements:
Successful Candidate should have about 1,5 years of professional experience on Team Leader position in logistics department; however, we can consider candidates with strong customer service background. We can also meet senior specialists with customer clearance experience.
Experience in the express, airline or distribution company with knowledge of the industry will be an advantage. Very good knowledge of English is a must. Good French knowledge is a nice asset. Highly developed interpersonal skills, good problem solving, professionalism and excellent communication are also a key. Very good knowledge in MS Office is also required.

Qualifications:

Language: English: Comprehension, Reading, Speaking, Writing
French (Europe): Comprehension, Reading, Speaking, Writing

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all


Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.


Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.


Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.