Clearance Operations Supervisor

Description du poste

Entreprise: FedEx Express EU
Numéro de demande d'emploi: RC184066
Emplacements:
Ul. Wadowicka 3 (Building A)
Krakow, Pologne

Heures hebdomadaires prévues: 40
Type de travailleur: Regular
Date d'affichage: 30-August-2019
Date de clôture: 31-December-2019
Famille d'emplois: FXE-EU: Clearance Operations Supervisor (ID)


Résumé de la position:

Supports Management in achieving revenue, service and compliance goals by performing a range of professional level duties, includes supporting defined ‘people’ processes (coaching, briefings etc), analysing and reporting operational clearance issues/results/requirements, participating in continuous improvement initiatives and supporting change processes.
Assists the Manager in ensuring optimum use of available manpower and resources in implementing best practices a
Supports Management in achieving revenue, service and compliance goals by performing a range of professional level duties, includes supporting defined ‘people’ processes (coaching, briefings etc), analysing and reporting operational clearance issues/results/requirements, participating in continuous improvement initiatives and supporting change processes.
Assists the Manager in ensuring optimum use of available manpower and resources in implementing best practices and deputises for the Manager when required, by attending meetings & delivering briefings.
nd deputises for the Manager when required, by attending meetings & delivering briefings.

Supports the Manager in achieving optimum individual and team performance through effective and consistent application of approved processes, methods and practices.  Includes clearly communicating requirements and providing accurate information and feedback to individuals and teams regarding performance expectations, targets and achievements.

Ensures optimum application of standard processes and regulatory requirements by working alongside individuals and the Team to observe compliance with best practices. Uses established methods to audit and document results for defined areas. Provides employee feedback and coaching as needed to achieve required standards/compliance. Keeps the Manager updated on progress made and issues encountered.

Supports the Manager in identifying training needs for the individual/team/ department by analysing operational performance results/statistics and by reviewing employee and team performance against key service indicators. Provides agreed on job training or coaching to individuals and the team in order to achieve optimum work effectiveness and employee motivation.

Participates in assigned continuous improvement and revenue generation initiatives. Includes benchmarking with Customers and relevant areas of the FedEx business, prior to developing and recommending actions.  Supports the implementation of change within the workgroup by communicating, instructing, monitoring and measuring defined aspects of the initiative in accordance with defined parameters.
Assists the Manager in reviewing and planning defined elements of the operation (shift patterns, overtime, equipment renewal/repair, allocation of duties etc). Includes collating and analysing information and creating realistic and workable plans.  On a daily basis allocates, monitors and controls the flow of work to ensure departmental targets and standards are met.

Develops/maintains and in-depth working knowledge of relevant Customs and trade regulations and FedEx operational procedures whilst keeping current on all relevant EU and National legislation. Ensures all departmental documentation is kept current and communicated to the team.


Requirements:
Successful Candidate should have about 1,5 years of professional experience on Team Leader position in logistics department; however, we can consider candidates with strong customer service background. We can also meet senior specialists with customer clearance experience.
Experience in the express, airline or distribution company with knowledge of the industry will be an advantage. Very good knowledge of English is a must. Good French knowledge is a nice asset. Highly developed interpersonal skills, good problem solving, professionalism and excellent communication are also a key. Very good knowledge in MS Office is also required.

Qualifications:

La langue: English: Comprehension, Reading, Speaking, Writing
French (Europe): Comprehension, Reading, Speaking, Writing

FedEx a développé une philosophie qui place l’individu au premier plan, et que nous prenons très au sérieux. En tant qu’employeur, nous prônons l’égalité des chances professionnelles et pouvons nous targuer de disposer d’un personnel diversifié et inclusif auquel nous offrons des possibilités d’évolution.


Notre société

FedEx Express est l’une des plus grandes sociétés internationales de transport express et figure régulièrement parmi les 10 entreprises les plus admirées au monde dans le classement établi par le magazine Fortune. Chaque jour, FedEx propose à ses clients des solutions professionnelles et de transport, dans plus de 220 pays et territoires à travers le monde. Nous répondons aux besoins de ce réseau mondial grâce aux membres incroyables de l’équipe FedEx, qui ont pour tâche de faire de chaque mission confiée à FedEx une expérience hors du commun.


Notre philosophie

La philosophie People-Service-Profit (P-S-P) décrit parfaitement les principes qui régissent la moindre décision, politique ou activité de FedEx. FedEx prend soin de son personnel, qui lui offre en retour le service impeccable exigé par les clients, nous assurant ainsi la rentabilité nécessaire pour asseoir notre viabilité future. Le succès de la philosophie People-Service-Profit de notre société tient essentiellement au fait que nous bouclons la boucle, en réinjectant les bénéfices dans nos activités et en investissant dans notre personnel.

Nous devons notre réussite au sein de notre secteur d’activité à nos employés. Au travers de notre philosophie P-S-P, nous avons mis en place un environnement de travail qui encourage les membres de l’équipe à faire preuve d’innovation en vue d’offrir un service de qualité optimale à nos clients. Nous veillons à leur bien-être et attachons beaucoup de prix à leurs contributions à l’entreprise.


Notre culture

Notre culture est importante pour de nombreuses raisons et nous faisons en sorte de l’incarner au travers de nos comportements, de nos actions et de nos activités aux quatre coins du monde. La culture et les valeurs de FedEx constituent la pierre angulaire du succès et de la croissance de notre société depuis qu’elle a vu le jour au début des années 1970. Même si d’autres sociétés copient nos systèmes, notre infrastructure et nos processus, notre culture nous rend unique et constitue bien souvent un élément différenciateur tandis que nous rivalisons avec la concurrence et nous développons sur le marché mondial actuel.