Credit Controller

Job Description

Company: FedEx Express EU
Job Requisition Number: RC188385
Parkhouse East Industrial Estate
Newcastle-under-Lyme, United Kingdom

Time Type: Full Time
Scheduled weekly Hours: 37.5
Worker Type: Regular
Posting Date: 10-September-2019
Closing Date: 25-September-2019
Job Family: FXE-EU: Credit Controller (GBD)

Position Summary:

Salary -£22,054 P.A
An opportunity has arisen for an experienced Credit Controller to join their team based in Newcastle under Lyme, the Credit Controller would be responsible for all aspects of collections. Candidates must have telephone collection experience & be used to working to targets and deadlines within a busy environment.
As a Credit Controller you will be responsible for:

  • Sending Customer Dunning letters
  • Chasing customers by Email and Telephone
  • Ensuring Cash collection targets are achieved
  • Minimize DSO.
  • Risk assessment of customers.
  • Work closely with Invoice Query team for resolution of customer billing queries.
  • Assist Cash Applications Team with queries on allocations and reconciliations of customers’ accounts.
  • Completing monthly reports for AR manager.
  • To build strong working relationships with the AR team, local finance team and external customers.
  • Any Ad-hoc projects
To be successful in the role you will have:

  • Collections experience
  • Structured/Organised approach to work
  • Good communication (verbal & written) and interpersonal skills
  • Competent using Excel/Word and Oracle experience

Full training will be given along with a competitive salary and benefits package.
We also offer excellent career opportunities for those who are keen to progress in a supportive "can do" and rapidly expanding environment.

Maintain effective relationships/communications with key business/operational contacts (both internal & external) and develop an appropriate network of contacts across functional areas. Optimise revenue and debt recovery by identifying and highlighting areas of concern that need addressing through alignment efforts with other FedEx teams (Pricing, Claims, Central Invoicing, Sales, Customer Contact, etc). Support corrective actions resulting from the alignment efforts. Provide information, explanations and instructions to internal departments relating to credit management activities and the support actions needed.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.