Planning & Engineering Administrator (Program Support Officer)

Job Description

Company: FedEx Express EU
Job Requisition Number: RC176690
Locations:
Taurusavenue 111
Hoofddorp, Netherlands

Time Type: Full Time
Scheduled weekly Hours: 40
Worker Type: Fixed Term
Posting Date: 13-September-2019
Closing Date: 30-November-2019
Job Family: FXE-EU: Planning & Engineering Administrator (ID)


Position Summary:

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

Planning & Engineering administrator (Program support officer FxT)

Purpose of the Central Support, Ops Technology & Innovation department
The Central Support, Ops Technology & Innovation department, also described as Central P&E part of the European Planning & Engineering (P&E) structure, is the custodian of operational standards and methods, applications and program management standards in support of the Field and Network P&E functions and Operations. Key areas of expertise include Process standards & methods, Best Practices, customer solutions engineering, routing and transit times management, application development and release, business innovation, change management and program facilitation/management. The majority of activities is currently focused on successful integration of TNT and FedEx with a future state to drive company standards and continues improvements.

Responsibilities of the Program support officer FxT
The program support officer FxT is a position coordinated by the Program Management within Central P&E. The main responsibility of the program support officer FxT is to support the FxT Program, management and Central Integrators; a team of 40 change leaders who are working all over Europe. The main scope of this team for the coming years will be the FedEx/TNT operational integration.  As a program support officer FxT you will support the overall program, the management, conduct administrative tasks and align with stakeholders.


Key stakeholders
The program team you will support consists of Central Integrators , Senior Integrators, Program Managers FxT and PMO. You will report to the Manager Planning & Engineering. Further stakeholders with a working relation include external suppliers, Field and Network Planning & Engineering, Integration & Systems Innovation, Service Standards & Solutions and PMO within the Central P&E department, HR, Communications and Finance.


Key activities
Support FxT Program & Central Integrator team

  • Assist FxT Management
  • FxT administration, SAP, billing and budgeting
  • Monthly preparation and review with accounting
  • Responsible for monitoring expenses of Central Integrators
  • Relation management with third party suppliers
  • Alignment with country Integration teams for the organization of Local Integrator start-up training
  • Occasionally offer support to other members within the Department

Project management
  • Keep track of the budget
  • Create Purchase Orders in SAP system, monitor and deal with any issues
  • Coordinate and execute projects to support the FxT program
  • Support and co-create program communication
  • Prepare presentations for variable audiences and stakeholders
  • Manage the Integrator recruitment pipeline and keep track of risks




Core competencies, experience and skills
Pre-requisites
  • Bachelor degree
  • Minimum of 2 years working experience in FedEx and/or TNT or equivalent size companies
  • Excellent knowledge of the English language
  • Microsoft Office Proficiency
  • Project and/or Program Management support experience

Specific competency requirements
  • Planning capabilities; ability to set priorities and drive for decision making
  • Helicopter view for overarching issues
  • A structured and precise way of working
  • Relationship building abilities; develop trust-based relations with different level of stakeholders
  • Project management skills; able to plan and coordinate various processes and stakeholders simultaneously on an international level
  • Awareness of different cultures and their implications on mindsets and behavior

Additional skill requirements
  • Open mindset; willing to learn and make a contribution to improve the program
  • Highly self-motivated; a pro-active attitude to solve or prevent problems and to improve results with a continuous drive to best practices
  • Interpersonal skills; empathic peoples person, able to build bridges in and between teams and with the operating units
  • Communication skills; questioning and listening abilities, able to carefully and objectively listen to the various arguments of others and to objectively filter the underlying messages and effective meeting skills
  • Structuring skills; being able to prioritize and safeguard boundaries in order to let the overall team focus on efficiency and maximized output
  • Negotiation skills; contact for suppliers connected to the program and ensure that everything is deployed within the agreements
  • Compliance aware; having an understanding and good feeling about acting upon the rules and procedures and being able to set boundaries when needed  

Qualifications:

Language: English: Writing, Speaking, Reading, Comprehension

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all


Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.


Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.


Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.