Planning & Engineering Administrator (Program Support Officer)

Description du poste

Entreprise: FedEx Express EU
Numéro de demande d'emploi: RC176690
Emplacements:
Taurusavenue 111
Hoofddorp, Pays-Bas

Heures hebdomadaires prévues: 40
Type de travailleur: Fixed Term
Date d'affichage: 13-September-2019
Date de clôture: 30-November-2019
Famille d'emplois: FXE-EU: Planning & Engineering Administrator (ID)


Résumé de la position:

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

Planning & Engineering administrator (Program support officer FxT)

Purpose of the Central Support, Ops Technology & Innovation department
The Central Support, Ops Technology & Innovation department, also described as Central P&E part of the European Planning & Engineering (P&E) structure, is the custodian of operational standards and methods, applications and program management standards in support of the Field and Network P&E functions and Operations. Key areas of expertise include Process standards & methods, Best Practices, customer solutions engineering, routing and transit times management, application development and release, business innovation, change management and program facilitation/management. The majority of activities is currently focused on successful integration of TNT and FedEx with a future state to drive company standards and continues improvements.

Responsibilities of the Program support officer FxT
The program support officer FxT is a position coordinated by the Program Management within Central P&E. The main responsibility of the program support officer FxT is to support the FxT Program, management and Central Integrators; a team of 40 change leaders who are working all over Europe. The main scope of this team for the coming years will be the FedEx/TNT operational integration.  As a program support officer FxT you will support the overall program, the management, conduct administrative tasks and align with stakeholders.


Key stakeholders
The program team you will support consists of Central Integrators , Senior Integrators, Program Managers FxT and PMO. You will report to the Manager Planning & Engineering. Further stakeholders with a working relation include external suppliers, Field and Network Planning & Engineering, Integration & Systems Innovation, Service Standards & Solutions and PMO within the Central P&E department, HR, Communications and Finance.


Key activities
Support FxT Program & Central Integrator team

  • Assist FxT Management
  • FxT administration, SAP, billing and budgeting
  • Monthly preparation and review with accounting
  • Responsible for monitoring expenses of Central Integrators
  • Relation management with third party suppliers
  • Alignment with country Integration teams for the organization of Local Integrator start-up training
  • Occasionally offer support to other members within the Department

Project management
  • Keep track of the budget
  • Create Purchase Orders in SAP system, monitor and deal with any issues
  • Coordinate and execute projects to support the FxT program
  • Support and co-create program communication
  • Prepare presentations for variable audiences and stakeholders
  • Manage the Integrator recruitment pipeline and keep track of risks




Core competencies, experience and skills
Pre-requisites
  • Bachelor degree
  • Minimum of 2 years working experience in FedEx and/or TNT or equivalent size companies
  • Excellent knowledge of the English language
  • Microsoft Office Proficiency
  • Project and/or Program Management support experience

Specific competency requirements
  • Planning capabilities; ability to set priorities and drive for decision making
  • Helicopter view for overarching issues
  • A structured and precise way of working
  • Relationship building abilities; develop trust-based relations with different level of stakeholders
  • Project management skills; able to plan and coordinate various processes and stakeholders simultaneously on an international level
  • Awareness of different cultures and their implications on mindsets and behavior

Additional skill requirements
  • Open mindset; willing to learn and make a contribution to improve the program
  • Highly self-motivated; a pro-active attitude to solve or prevent problems and to improve results with a continuous drive to best practices
  • Interpersonal skills; empathic peoples person, able to build bridges in and between teams and with the operating units
  • Communication skills; questioning and listening abilities, able to carefully and objectively listen to the various arguments of others and to objectively filter the underlying messages and effective meeting skills
  • Structuring skills; being able to prioritize and safeguard boundaries in order to let the overall team focus on efficiency and maximized output
  • Negotiation skills; contact for suppliers connected to the program and ensure that everything is deployed within the agreements
  • Compliance aware; having an understanding and good feeling about acting upon the rules and procedures and being able to set boundaries when needed  

Qualifications:

La langue: English: Writing, Speaking, Reading, Comprehension

FedEx a développé une philosophie qui place l’individu au premier plan, et que nous prenons très au sérieux. En tant qu’employeur, nous prônons l’égalité des chances professionnelles et pouvons nous targuer de disposer d’un personnel diversifié et inclusif auquel nous offrons des possibilités d’évolution.


Notre société

FedEx Express est l’une des plus grandes sociétés internationales de transport express et figure régulièrement parmi les 10 entreprises les plus admirées au monde dans le classement établi par le magazine Fortune. Chaque jour, FedEx propose à ses clients des solutions professionnelles et de transport, dans plus de 220 pays et territoires à travers le monde. Nous répondons aux besoins de ce réseau mondial grâce aux membres incroyables de l’équipe FedEx, qui ont pour tâche de faire de chaque mission confiée à FedEx une expérience hors du commun.


Notre philosophie

La philosophie People-Service-Profit (P-S-P) décrit parfaitement les principes qui régissent la moindre décision, politique ou activité de FedEx. FedEx prend soin de son personnel, qui lui offre en retour le service impeccable exigé par les clients, nous assurant ainsi la rentabilité nécessaire pour asseoir notre viabilité future. Le succès de la philosophie People-Service-Profit de notre société tient essentiellement au fait que nous bouclons la boucle, en réinjectant les bénéfices dans nos activités et en investissant dans notre personnel.

Nous devons notre réussite au sein de notre secteur d’activité à nos employés. Au travers de notre philosophie P-S-P, nous avons mis en place un environnement de travail qui encourage les membres de l’équipe à faire preuve d’innovation en vue d’offrir un service de qualité optimale à nos clients. Nous veillons à leur bien-être et attachons beaucoup de prix à leurs contributions à l’entreprise.


Notre culture

Notre culture est importante pour de nombreuses raisons et nous faisons en sorte de l’incarner au travers de nos comportements, de nos actions et de nos activités aux quatre coins du monde. La culture et les valeurs de FedEx constituent la pierre angulaire du succès et de la croissance de notre société depuis qu’elle a vu le jour au début des années 1970. Même si d’autres sociétés copient nos systèmes, notre infrastructure et nos processus, notre culture nous rend unique et constitue bien souvent un élément différenciateur tandis que nous rivalisons avec la concurrence et nous développons sur le marché mondial actuel.