Technical Advisor

Job Description

Company: FedEx Express EU
Job Requisition Number: RC180747
Atherstone Headquarters
Atherstone, United Kingdom

Time Type: Full Time
Scheduled weekly Hours: 37.5
Worker Type: Regular
Posting Date: 23-September-2019
Closing Date: 04-November-2019
Job Family: FXE-EU: Technical Advisor (ID)

Position Summary:


  • Safeguarding the production estate by delivering effective change and release management  
  • Embed a culture of continual service improvement into Change and Technical Release management to ensure the function continues to evolve 
  • Deliver release assurance, including release readiness, gate reviews and lessons learned 
  • Rollout framework and policies consistently across all international operating companies (FedEx and TNT)  
  • Define and implement change and release strategies with forward looking holistic approach 
  • Build and maintain effective relationships at all levels of the organisation and use these to promote change and release management 
  • Own the change approval process and run the global CAB 
  • Lead major incident reviews, reporting outcomes and implementing controls 
  • Maintain and develop the Patching Strategy schedule across a global infrastructure estate, facilitating co-existence of deployments 
  • Manage and maintain an overview / baseline of all versions of all products in a software package 
  • Responsible for ensuring each release build is complete and release instructions are of suitable quality  
  • Manage technical / system dependencies between various components in a release, including backout process 
  • Define, measure and report against appropriate SLA / KPI 
  • Manage throughput of change / release in line with capacity 
  • Ensure environments processes, procedures and standards are documented and enforce rigorous compliance with standards such as SOX 
  • Work with the Infrastructure support team and technical environment management team to ensure correct patching is applied to the environments 
  • Collaboratively work with the Reliability Team identifying opportunities to accelerate DevSecOps 


  • Experience in a change and release management role 
  • Thorough understanding of ITIL processes, specifically change management, release management and configuration management.  
  • Familiarity with a wide range of tools used to support IT change and release management services in preferably ServiceNow  
  • Good understanding of SAFe, RAPID or similar methodologies  
  • Proven experience of working with Cloud based environments 
  • Strong communication skills both written and verbal 
  • Experience of identifying and automating manual, repeatable tasks 
  • Ability to influence peers and stakeholders and negotiate with 3rd parties 
  • Establishing relationships and maintaining contacts with people from a variety of backgrounds.  Effective and sensitive communicator in different societies and cultures 

Accuracy & Attention to Detail;Analytical Skills;Problem Solving Skills;Leadership Skills;Presentation Skills;

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.