Manager Customer Financial Services Control & Processes

Job Description

Company: FedEx Express EU
Job Requisition Number: RC187875
Federal Express House
Nuneaton, United Kingdom

Time Type: Full Time
Scheduled weekly Hours: 37.5
Worker Type: Regular
Posting Date: 30-September-2019
Closing Date: 14-October-2019
Job Family: FXE-EU: Manager Customer Financial Services Control & Processes

Position Summary:

We have a great opportunity for a Manager Customer Financial Services Controls and Processes reporting into the Senior Manager Financial Services.
 that will lead a team in the Order-to-Cash (Customer Financial Services) function for Europe.

The Controls and Process team is one of 3 teams making up the Customer Financial Services Centre of Excellence, which supports the European organisation in Process Excellence, System design and implementation, and major customer support. The team is based across multiple European locations; Nuneaton (UK), Frankfurt (Germany), Amsterdam (Netherlands), Brussels (Belgium), with the possibility of additional locations added in the future.

As a Manager you will be a key contact across the European and International Finance leadership teams for all matters involving invoicing, cash application, invoice disputes and collections. Leading a team of approximately 12 Professionals in the Order-to-Cash team you will be responsible for monitoring the work of two Business Process Outsourcing (BPO) partners. In addition, this position will lead a number of key initiatives, both the region and across Europe, to optimize Customer Experience and Bad Debt while playing a leading role in our transformation strategy and the integration of FedEx and TNT. 

To be successful in the role you will have:

  • Strong management experience in finance with excellent leadership skills and the ability to support a team through significant change and manage cross-functional business goals.
  • Ability to understand the Company’s strategy and business model, translating that strategy into tactics in the organization and operations, and capable of ensuring targets and budgets are met.
  • Excellent written and verbal communication skills with the ability to communicate at all levels
  • Strong presentation skills and with an eye for detail

The position can be based in Nuneaton (UK) or the Amsterdam area. Considerable travel (30%+) is required to Europe (Netherlands International HQ, and other Customer Financial Services locations) and internationally.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

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