Senior Change Analyst

Job Description

Company: FedEx Express EU
Job Requisition Number: RC180742
Atherstone Headquarters
Atherstone, United Kingdom

Time Type: Full Time
Scheduled weekly Hours: 37.5
Worker Type: Regular
Posting Date: 07-October-2019
Closing Date: 04-November-2019
Job Family: FXE-EU: Project/ Process Analyst (ID)

Position Summary:

Main Roles and Responsibilities

  • Takes leading role with the production of schedules of requests for change (RFCs) for managing changes to the live infrastructure.
  • Logs and assists Service Providers log requests for change (RFCs) on the change management database, ensuring accuracy and consistency of data.
  • Ensures the progression of status of changes with service departments to ensure data is current and complete.
  • Interrogates the client/user database to produce reports for bodies that review changes, such as Change Approval Boards (CABs), and for clients and management.
  • Circulates change documentation, including Forward Change Schedule, to a defined distribution of clients/users.
  • Assists with provision of awareness material to clients/users to explain the importance of a structured change management process.
  • Collects, reviews and reports on supplier service and contract performance data in context of the Change Management process. resolves problems or escalates them to more experienced colleagues.
  • Stands in for the Technical Advisor when called upon to do so
  • Provides input and support to the Technical Advisor with staff assessments, development and performance management
  • Supports, mentors and coaches other staff members across the skills and responsibilities of service desk processes.
  • Acts as initial point of escalation for change management staff
  • Drive collaboration across teams with FedEx Express
  • Vendor management

Main Skills and Experiences Required
  • Familiar with the discipline which gives precise control over IT assets by allowing IT management to maintain information about the "configuration items", including hardware devices, computer programs, documentation, telecommunications services and computer centre facilities, required to deliver an IT service.
  • Familiar with software which enables the user to create, populate and manipulate data structures. Examples: Access, SQL Server, DB2, Oracle, Informix, Sybase, MySQL.
  • Familiar with specific standards associated with the IT practitioner's current role. Examples: health and safety standards, departmental programming and accessibility standards, organisational network performance standards, service desk procedures, corporate quality and change management processes, ITIL, eTOM, TickIT, CMMI.
  • Familiar with knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used within own organisation.
  • Familiar with the products and/or services supplied to own organisation by external suppliers. Examples: Maintenance of IT infrastructure, maintenance of IT applications, internet connectivity services, system development, software product.
  • Familiar with the business environment relating to own sphere of work (own organisation and/or closely associated organisations, such as customers, suppliers, partners), in particular those aspects of the business which the specialism is to support (i.e. localised organisational awareness from a technical perspective).
  • Familiar with the IT environment relating to own sphere of work (own organisation and/or closely associated organisations, such as customers, suppliers, partners), in particular own organisation’s technical platforms and those which interface to them through the specialism, including those in closely-related organisations.
  • Aware of techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of IT services.
  • Familiar with techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of IT services.
  • Aware of methods, techniques and tools for planning, organising, resourcing, directing, co-ordinating and monitoring ongoing (non project) activities.
  • Aware of the system or method for the management of quality within the employing organisation.
  • Aware of methods and techniques for negotiating contracts for the supply of IT products and services.
  • Aware of the purpose and composition of a service level agreement (SLA); the relationship between an SLA and a contract for the supply of services.

Analytical Skills;Planning & Organizing Skills;Project Management Skills;Interpersonal Skills;Accuracy & Attention to Detail;

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.