Senior Change Analyst

Descrizione posizione lavorativa

Azienda: FedEx Express EU
Numero di domanda di lavoro: RC180742
sedi:
Atherstone Headquarters
Atherstone, Regno unito

Ore settimanali programmate: 37.5
Tipo di lavoratore: Regular
Data pubblicazione: 07-October-2019
Data di chiusura: 21-October-2019
Famiglia di lavoro: FXE-EU: Project/ Process Analyst (ID)


Riepilogo posizione:

Main Roles and Responsibilities

  • Takes leading role with the production of schedules of requests for change (RFCs) for managing changes to the live infrastructure.
  • Logs and assists Service Providers log requests for change (RFCs) on the change management database, ensuring accuracy and consistency of data.
  • Ensures the progression of status of changes with service departments to ensure data is current and complete.
  • Interrogates the client/user database to produce reports for bodies that review changes, such as Change Approval Boards (CABs), and for clients and management.
  • Circulates change documentation, including Forward Change Schedule, to a defined distribution of clients/users.
  • Assists with provision of awareness material to clients/users to explain the importance of a structured change management process.
  • Collects, reviews and reports on supplier service and contract performance data in context of the Change Management process. resolves problems or escalates them to more experienced colleagues.
  • Stands in for the Technical Advisor when called upon to do so
  • Provides input and support to the Technical Advisor with staff assessments, development and performance management
  • Supports, mentors and coaches other staff members across the skills and responsibilities of service desk processes.
  • Acts as initial point of escalation for change management staff
  • Drive collaboration across teams with FedEx Express
  • Vendor management

Main Skills and Experiences Required
  • Familiar with the discipline which gives precise control over IT assets by allowing IT management to maintain information about the "configuration items", including hardware devices, computer programs, documentation, telecommunications services and computer centre facilities, required to deliver an IT service.
  • Familiar with software which enables the user to create, populate and manipulate data structures. Examples: Access, SQL Server, DB2, Oracle, Informix, Sybase, MySQL.
  • Familiar with specific standards associated with the IT practitioner's current role. Examples: health and safety standards, departmental programming and accessibility standards, organisational network performance standards, service desk procedures, corporate quality and change management processes, ITIL, eTOM, TickIT, CMMI.
  • Familiar with knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used within own organisation.
  • Familiar with the products and/or services supplied to own organisation by external suppliers. Examples: Maintenance of IT infrastructure, maintenance of IT applications, internet connectivity services, system development, software product.
  • Familiar with the business environment relating to own sphere of work (own organisation and/or closely associated organisations, such as customers, suppliers, partners), in particular those aspects of the business which the specialism is to support (i.e. localised organisational awareness from a technical perspective).
  • Familiar with the IT environment relating to own sphere of work (own organisation and/or closely associated organisations, such as customers, suppliers, partners), in particular own organisation’s technical platforms and those which interface to them through the specialism, including those in closely-related organisations.
  • Aware of techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of IT services.
  • Familiar with techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of IT services.
  • Aware of methods, techniques and tools for planning, organising, resourcing, directing, co-ordinating and monitoring ongoing (non project) activities.
  • Aware of the system or method for the management of quality within the employing organisation.
  • Aware of methods and techniques for negotiating contracts for the supply of IT products and services.
  • Aware of the purpose and composition of a service level agreement (SLA); the relationship between an SLA and a contract for the supply of services.

Analytical Skills;Planning & Organizing Skills;Project Management Skills;Interpersonal Skills;Accuracy & Attention to Detail;


La filosofia alla base di FedEx pone i dipendenti al primo posto, un concetto che l’azienda prende molto seriamente. Siamo un datore di lavoro che opera nel rispetto delle pari opportunità e siamo aperti a una forza lavoro varia e inclusiva a cui offriamo opportunità di crescita senza alcuna discriminazione.


La nostra azienda

FedEx Express è una delle più grandi aziende di trasporto espresso al mondo e la rivista “Fortune” ci ha inserito tra le 10 aziende più ammirate al mondo. FedEx offre ogni giorno ai propri clienti soluzioni di trasporto e commerciali, servendo oltre 220 paesi e regioni in tutto il mondo. Possiamo usufruire di una simile rete globale grazie alla nostra eccezionale squadra di dipendenti, impegnati ad offrire l’eccellenza in ogni esperienza con FedEx.


La nostra filosofiay

La nostra filosofia P-S-P (People-Service-Profit) incarna i principi alla base di ogni decisione, norma o attività FedEx. FedEx si prende cura dei propri dipendenti e loro, di contro, offrono un servizio impeccabile necessario ai nostri clienti, che a loro volta ci premiano con la redditività necessaria a garantire il nostro futuro. L’elemento essenziale della forza propulsiva della nostra filosofia P-S-P è il suo essere un circolo chiuso, con i profitti riversati nell’azienda e investiti nel nostro personale.

Il nostro successo nel settore è il successo dei nostri dipendenti. Grazie alla nostra filosofia P-S-P creiamo un ambiente di lavoro che incoraggia i membri del team ad essere innovativi nel raggiungere la massima qualità possibile nei servizi offerti ai nostri clienti. Abbiamo a cuore il loro benessere e apprezziamo il loro contributo alla nostra azienda.


La nostra filosofia

Il nostro successo nel settore è il successo dei nostri dipendenti. Grazie alla nostra filosofia P-S-P creiamo un ambiente di lavoro che incoraggia i membri del team ad essere innovativi nel raggiungere la massima qualità possibile nei servizi offerti ai nostri clienti. Abbiamo a cuore il loro benessere e apprezziamo il loro contributo alla nostra azienda.