Manager Feeder Aircraft Operations

Job Description

Company: FedEx Express EU
Job Requisition Number: RC186646
Bedrijvenzone Machelen
Machelen, Belgium

Time Type: Full Time
Scheduled weekly Hours: 38
Worker Type: Regular
Posting Date: 08-October-2019
Closing Date: 31-December-2019
Job Family: FXE-EU: Manager Feeder Aircraft Operations (ID)

Position Summary:

To effectively manage assigned resources, departments and/or locations, ensuring that department or operational goals are achieved and processes and procedures are completed promptly and consistently. Ensures that all activities are in line with company goals and regulatory requirements. Responsibilities may be within a country, across countries or regions.

To plan, direct and control an effective Feeder Operation (Vendor & FedEx owned) for some Feeder Aircraft Operators in EMEA region, that provides with a safe, legal & reliable Fleet which optimizes the achievement of ongoing service goals whilst complying with all relevant Corporate & EMEA requirements (P&P, regulatory, financial goals etc). Contract the operators and assist in the development, planning, adquisition and implementation of FedEx Owned and Operated Aircraft and Route Structures.
-    Annual Operating Budget: USD 320M

  • 7 operators
  • 250 vendors (operators crew staff).
  • Mix dry &/or wet lease aircraft up to 40 aircraft
  • Multiple countries within EMEA
  • FTE’s 3-5
  • Complex safety/legal/regulatory environment with country specific variations
  • Feeder schedule integrity has a direct impact on achievement of service goals/ISQI
  • Meet Corporate & EMEA drivers & goals

Uses established processes & best practice methods to recruit, develop, motivate and manage the performance of a team of Professionals ensuring that they have the capabilities and resources to deliver evolving business needs.

Develops and administers a large annual operating budget to ensure all costs are effectively managed within plan.

Acts as a local subject matter expert in providing advice & recommendations to the EMEA FAO Management and US SAO Management on any aspect of strategic & tactical planning relating to EMEA Feeder Operations. Implements the agreed strategies, tactics & solutions in the most effective way to support both Corporate & EMEA requirements.

Establishes and maintains an effective network of feeder operators who can provide cost effective, safe, legal & reliable services. Determines & negotiates appropriate contractual terms & standards & ensures all new/renewal contracts are developed & approved in accordance with FedEx P&P.  Manages ongoing vendor performance to ensure contractual compliance.

Manages Feeder Field Operations in multiple countries to optimize the safety and reliability of the Feeder Operation & ensure that critical service parameters are met. This includes reviewing & auditing both FedEx & non-FedEx Ramps, including vendor’s & their contracted service agents. Takes appropriate corrective actions to ensure ongoing compliance with contractual service levels.  

Participates in critical negotiations to protect & extend rights to airport slots and ensure that both current & evolving air network requirements can be met. Provides expertise on both processes & diverse vendor requirements.

Achieves/exceeds the Corporate goal for EMEA ground strikes by contributing to the development & implementation of effective Ramp P&P and by effective investigation of actual incidents.  Provides specific recommendations on procedural changes to FedEx and Vendor Management on actions needed to eliminate incidents.

Aligns with relevant FedEx functions to initiate and/or support continuous improvement initiatives relating to the Feeder Operation and its effective integration into the broader FedEx Operation. Includes working with local country management & vendors to develop and implement changes needed to improve/enhance service levels (network backup capabilities, ground handling improvement, flight close-out process, etc).

Provides Executive & local Senior Management with reporting on key areas of Feeder performance & on recommended improvements/enhancements. Includes ensuring appropriate analysis & development of justifications. Either presents these at management meetings or provides via clear and meaningful reports.

Be responsible of the operators’ crews, (vendor’s IDs, wi-FI access, crew rooms…) and procedures to achieve the best collaboration between the handling staff and the crews.

Accuracy & Attention to Detail; Analytical Skills; Influencing & Persuasian Skills, Interpersonal Skills; Judgement & Decision Making Skills; Leadership Skills; Microsoft/Office PC Skills; Negotiation Skills; Networking Skills; Planning & Organizing Skills; Problem Solving Skills; Project Managment Skills; Vendor Management Skills; Written & Verbal Communicaton Skills. Language: Proficiency in English

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.