Customer Service Agent

Job Description

Company: FedEx Express EU
Job Requisition Number: RC204713
Sutherland House, Matlock Road
Coventry, United Kingdom

Time Type: Part Time
Scheduled weekly Hours: 20
Worker Type: Regular
Posting Date: 11-October-2019
Closing Date: 29-November-2019
Job Family: FXE-EU: Customer Service Agent

Position Summary:

We are regularly looking for customer focused individuals to join our team in our Coventry Contact Centre.

We recognise that by recruiting remarkable and talented people, we can consistently live up to our promise – delivering an outstanding FedEx experience to all our customers.

We are looking for people to join our team of Customer Service Agents who together provide effective advice, services and solutions for both business and Customers with all types of requirements.

You will join the team as an Associate (so that we can develop your FedEx knowledge), before you progress your
Customer Relations career with us - continually developing your skills, knowledge and behavioural competencies.   

Our Customer Relations Representatives are confident and have a friendly telephone style, spending a lot of time on the phone in daily contact with our customers, providing them with information about our products and services, building relationships and taking ownership for answering questions and resolving problems.  

Our Contact Centre operates 7.30 am – 7.30 pm, Monday to Friday. 

We are looking for part time workers between the hours of 14:00-19:30 and occasional Saturdays 9.00 am – 5.30 pm

To be successful in this role you will have: ​

  • A passion for customer service
  • Natural flair for helping and supporting others
  • Great team working skills
  • Excellent communication skills
  • Good listening skills
  • Excellent attention to detail
  • The ability to Empathise
  • Strong problem-solving skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.