Manager IT

Description du poste

Entreprise: FedEx Express EU
Numéro de demande d'emploi: RC208460
Emplacements:
Atherstone Headquarters
Atherstone, Royaume-Uni

Heures hebdomadaires prévues: 37.5
Type de travailleur: Regular
Date d'affichage: 09-December-2019
Date de clôture: 31-January-2020
Famille d'emplois: FXE-EU: Manager Information Technology (ID)


Résumé de la position:

Objective and Purpose of the Department – Infrastructure & Business Continuity, International

Infrastructure & Business Continuity (I&BC) International provides secure and reliable technology solutions, operational services and processes to enable business agility in line with our global business partner and customer’s needs.  We promote a collaborative and transparent working environment and are committed to the growth of our team.

I&BC drives the disruption, innovation and adoption of standard processes, technology and governance across all FedEx Express, enabling federated implementation of I&BC services globally.  This is closely aligned with FedEx Services.

I&BC – Transition Departmental Brief

I&BC – Design and Transition operates well defined and optimized global processes that support all strategic and tactical aspects of:
  • Application Security
  • Architecture
  • Non-production environments and tooling
  • Testing
  • Quality Governance
  • Service Management
  • DevSecOps enablement
  • Innovation
  • Alerting and monitoring
  • IT asset management

Our practices are combined with the practices of other elements of the Service Value Chain to co-create value. We are fully aligned with the goals of I&BC and an ITIL V4 principals and practice

Strategy & Architecture Team

The primary role of the Strategy and Architecture team is to ensure the IT architecture is compliant with defined enterprise reference architecture standards whilst maintaining a balance between functional value, service quality and systems management requirements to ensure stable, fit for purpose IT services for our customers.
The Strategy & Architecture Team develops and maintains the high-level designs and strategic plans for the logical and technical IT infrastructure architecture covering on-premise solutions as well as hybrid cloud deployments. The team provides technical leadership and consulting across the global IT organisation, from strategic decision making, down to the project planning level. The Strategy and Architecture team will gain organisational commitment for all high-level infrastructure plans and initiate as well as participate in projects to evaluate technologies and services.

Manager IT – Strategy & Architecture


The role of manager of the Strategy and Architecture team must act primarily as an enabler to allow the SME’s within the team to fulfil the brief above as well as providing the required strategic guidance and direction to ensure the teams output is aligned to the departmental as well as corporations strategic objectives.
Key skills and strong experience are required in the following areas:

Technology - IT Infrastructure technologies covering storage and compute platforms, networking and connectivity as well as security. Specific technology areas to cover
Storage and data management technologies and capabilities on physical and virtual storage solutions as well as software defined solutions
Virtualisation solutions managing virtual machines hosting enterprise workload
Hyper-converged technology platforms
Network and communications services such as WAN, LAN technologies in both physical as well as software defined solutions
Cloud based technologies and hosting solutions where used in a hybrid or full cloud deployment pattern, utilising IaaS, PaaS and SaaS services
Cloud development and management processes, designing for and utilising CICD pipeline deployment technologies as well as automation driven management and alerting practices to ensure consistency in quality and deliverables as well as increasing speed to value for our customers

Architecture - Architectural practices and methodologies to help shape organisation strategies and ensure that short and mid term projects are in alignment

Communications - Extensive senior stake holder management and communication / presentation abilities to achieve buy in and approval for strategic projects and initiatives across all levels and regions of the global organisation

Service – Experience of working with large IT managed service providers to deliver IT services to the organisation, ensuring proposals and designs from the providers meet key business functional and non-functional needs and align to the enterprise strategy

Business – Relate IT objectives and strategies to business needs to ensure value propositions are of direct benefit to the organisation whilst keeping the focus on increasing speed to value and maintaining quality

Fixed Competencies

The successful candidate will be able to achieve results through creating the framework which engages and inspires their team, demonstrating strong capabilities in strategic planning and process development and optimisation and integrating these processes into the wider IT operating model
Works under broad direction. Work is often self-initiated. Is fully accountable for meeting allocated technical and/or project/supervisory objectives. Establishes milestones and has a significant role in the delegation of responsibilities
Advises on the available standards, methods, tools and applications across the spectrum of technologies mentioned above and can make appropriate strategic  choices when selecting new products or services. Analyses, designs, plans, executes and evaluates work to time, cost and quality targets. Assesses and evaluates risk. Communicates effectively, both formally and informally. Demonstrates leadership. Facilitates collaboration between stakeholders who have diverse objectives. Understands the relevance of own area of responsibility/specialism to the enterprise. Takes customer requirements into account when making proposals. Takes initiative to keep own skills as well as that of the team up to date. Mentors colleagues. Maintains an awareness of developments in the industry.
Analyses requirements and advises on scope and options for continuous operational improvement. Demonstrates creativity and innovation in applying solutions for the benefit of the customer/stakeholder.


FedEx a développé une philosophie qui place l’individu au premier plan, et que nous prenons très au sérieux. En tant qu’employeur, nous prônons l’égalité des chances professionnelles et pouvons nous targuer de disposer d’un personnel diversifié et inclusif auquel nous offrons des possibilités d’évolution.


Notre société

FedEx Express est l’une des plus grandes sociétés internationales de transport express et figure régulièrement parmi les 10 entreprises les plus admirées au monde dans le classement établi par le magazine Fortune. Chaque jour, FedEx propose à ses clients des solutions professionnelles et de transport, dans plus de 220 pays et territoires à travers le monde. Nous répondons aux besoins de ce réseau mondial grâce aux membres incroyables de l’équipe FedEx, qui ont pour tâche de faire de chaque mission confiée à FedEx une expérience hors du commun.


Notre philosophie

La philosophie People-Service-Profit (P-S-P) décrit parfaitement les principes qui régissent la moindre décision, politique ou activité de FedEx. FedEx prend soin de son personnel, qui lui offre en retour le service impeccable exigé par les clients, nous assurant ainsi la rentabilité nécessaire pour asseoir notre viabilité future. Le succès de la philosophie People-Service-Profit de notre société tient essentiellement au fait que nous bouclons la boucle, en réinjectant les bénéfices dans nos activités et en investissant dans notre personnel.

Nous devons notre réussite au sein de notre secteur d’activité à nos employés. Au travers de notre philosophie P-S-P, nous avons mis en place un environnement de travail qui encourage les membres de l’équipe à faire preuve d’innovation en vue d’offrir un service de qualité optimale à nos clients. Nous veillons à leur bien-être et attachons beaucoup de prix à leurs contributions à l’entreprise.


Notre culture

Notre culture est importante pour de nombreuses raisons et nous faisons en sorte de l’incarner au travers de nos comportements, de nos actions et de nos activités aux quatre coins du monde. La culture et les valeurs de FedEx constituent la pierre angulaire du succès et de la croissance de notre société depuis qu’elle a vu le jour au début des années 1970. Même si d’autres sociétés copient nos systèmes, notre infrastructure et nos processus, notre culture nous rend unique et constitue bien souvent un élément différenciateur tandis que nous rivalisons avec la concurrence et nous développons sur le marché mondial actuel.