(Snr) Global Business Analyst Customer Migration

Job Description

Company: FedEx Express EU
Job Requisition Number: RC213882
Scorpius 201
Hoofddorp, Netherlands

Time Type: Full Time
Scheduled weekly Hours: 40
Worker Type: Regular
Posting Date: 10-December-2019
Closing Date: 31-January-2020
Job Family: FXE-EU: Marketing Analyst

Position Summary:

Part of Global Customer Migration team working closely with regional teams and central team in global headquarter office to plan implementation and coordinate execution of the customer transition, as part of the integration process of FedEx Express and TNT;
•Develop a profound understanding of our customer base in support of delivering migration implementation plan;
•Deliver insight through analysis to drive key business decisions or to address specific business questions for the project;
•Develop advanced tools for a holistic view of interactions and engagements with customers as well as analyzing the key drivers to results;
•Developing and managing reporting of KPI’s to provide metrics that are to be used to feed back into analysis and tools to influence migration strategy.

•Business school/University degree, preferably in Business Administration, Economics or Marketing
•Experience in dealing with Marketing, Finance or Sales business cases
•Very flexible and adaptable with a good general business understanding
•Excellent interpersonal & negotiation skills with the ability to interact effectively throughout various functional groups and hierarchical levels
•Strong analytical (numeric & strategic) and process thinking capabilities
•Experience in managing projects with strong IT component:
•Working knowledge of SAS Enterprise Miner or SAS Enterprise Guide (optional)
•Knowledge of statistics
•Strong MS Excel skills (pivot tables).
•Affinity with technical tools such as (VBA, SQL, etc…)
•Knowledge of Access / Oracle Databases is an advantage
•Ability to manage internal cross-functional teams to fast-cycle strategic developments
•Excellent knowledge of English is a must (working language)

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.