Continuous Learning and Development Project Lead

Job Description

Company: FedEx Express EU
Job Requisition Number: RC225800
Vliegveld 117 B
Steenokkerzeel, Belgium

Time Type: Full Time
Scheduled weekly Hours: 38
Worker Type: Regular
Posting Date: 12-February-2020
Closing Date: 01-March-2020
Job Family: FXE-EU: IT Strategic Project Lead

Position Summary:


Strategic Project Lead - Sr Project Specialist

Focus domain: Field/Hub IT Training_Knowledge Manager function

General Summary:
This position will be part of the Field/HUB IT Leadership team in Europe.  It will report direct to the VP Field IT to guarantee impact.

The focus of this role is “People and Knowledge” in the broad sense – how do we make sure our own staff is trained in the required hard and softskills but also how do we make sure our customers gather the required knowledge to master the tools and systems do to their job.
When we think about our internal staff and the process/changes they need to go through, we want to make sure a training path, a human growth path is designed that is in line with the strategy, that we know where each of our staff sits on this path with current knowledge and that we make a plan to get them to where we need them to be. So the job gets involved in all aspects of this task – be that the budgeting, creating the plan, execution of the plan, creating trainings or even giving trainings.  The function will also be involved in amongst others:  finding the right tools to provide training or to keep knowledge up-to-date, moderate chat rooms, access existing skills, create training plans, create calibration exercises, develop and take tests of skills, developing the recruitment documents to make sure we get the right people in the right jobs, to make sure knowledge is logged into systems (knowledge db) and is kept up-to-date, to develop mentoring program, to develop programs to get knowledge into the heads of our staff or vendors but also to get it out of their heads so we can share the knowledge, to develop and provide KPI’s so we can see how we are tracking against the set targets etc.  not just for IC but also for the management teams.
At the same time, we want to play a vital role in the success of our business partners.  For some operational roles, there are specific training departments.  But some of the IT material is too often handed over to our end users with much material or too much with ‘do-it-yourself’.  As a good business partner, we want to think more on how to provide the right level of detail, training, knowledge to our end users so they can be successful in their work.  This may include amongst others the creation of small videos, knowledge databases for end users, chat rooms, create easy to use SharePoint sites, ticker trackers, digital signage communication, create helpdesks etc.
Knowledge, Skills and Abilities:
This position requires a Bachelor’s Degree or equivalent; Master/MBA/advanced degree and multilingual preferred.  The ideal candidate is a leader with a proven track record in global training and knowledge management, collaboration, project/process/program management and improvement, QDM or Lean expertise.  He/She loves the human brain and how he gains knowledge, perhaps like to keep it when insecure and knows how to extract it, share it in IT or with our internal customers.  He preferably already has a background in training, knowledge database management, knows the tools to use.
We are not looking for a sideline consultant but for a do-er attitude who is willing to help in the trenches.  Strong communication skills, business and team partner experience.  Experience and awareness of Express and/or TNT financial operational processes are a benefit.  Travel required (incl. air)
Essential Duties/Responsibilities: Amongst others but not limited to:
• Be the Human Growth stimulator, internal the department or for our business users
• Keeps our department of 300 to 650 IC’s knowledge wise on track versus our strategy
• Creates training plans, KPI’s, (self) assessment tools and follows them up
• Develop training or calibration process where required, train other staff if needed
• Interface with internal training departments, communications, legal and workers council might be required
• Is a team player and driver to success – can work independently
• Train and mentor others were required
• Optimize knowledge Field/Hub IT teams across multiple countries in Europe,
• Drive improved efficiency of Field/Hub teams
• Develop executive level presentations and coordinate reviews/meetings to ensure alignment between IT plans and Business needs.
• Drive Quality Driven Management through the organization by identifying metrics, performance standards and holding team accountable to use tools and method necessary to facilitate executive level decision making.
• Manage and optimize resources to meet SG&A targets and operational needs; manage vendors to increase value return of our spending.
• Support compliance with relevant laws and FedEx regulations/policies/InfoSec standards.


Language: English: Reading, Comprehension, Speaking, Writing
French (Europe): Comprehension, Writing, Speaking, Reading
Dutch: Speaking, Reading, Comprehension, Writing
Work Experience: International: Multi-Country Experience

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.