FedEx Careers

Customer Service

Quebec, Canada
Operations


Job Description

Requisition ID: POSTING-3-86071
Company: FedEx Express Canada
Job Title: Customer Service
Job Requisition Number: RC67366
Job Family: FXE-CAN: Ops Customer Service
Time Type: Part Time
Worker Sub-Type: Regular
Language: English, French (Canadian)
Locations:
5205 Rideau
Quebec, Quebec G2E5H5
Canada

FedEx Express Canada has an open part time Customer Service Representative position in our Quebec city location. Our people are the foundation of our success. The differentiator in the employment relationship we value with our employees is our open, fair and respectful people practices and our positive work environment. As a result, FedEx Express Canada has consistently been ranked in the top 50 Best (Platinum) Employers in Canada survey by Aon Hewitt and also placed amongst the 20 most respected brands in Canada. Position Summary: To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible. FedEx Express Canada a présentement une position temps partel de Représentant service à la clientèle à nos bureaux de Quebec. Nos gens sont le fondement de notre succès. Le différenciateur dans les relations de travail que nous apprécions avec nos employés sont nos pratiques ouvertes, équitables et respectueuses et notre environnement de travail positif. En conséquent, FedEx Express Canada a toujours été classé parmi les 50 meilleurs (Platinum) employeurs au Canada dans l'enquête par Aon Hewitt et également placé parmi les 20 marques les plus respectées au Canada. Sommaire de la Position : Aider et renseigner les clients qui s’informent directement. Remplir les tâches administratives nécessaires au bon fonctionnement. Favoriser la poursuite des ventes et générer des revenus supplémentaires autant que possible.


Required Knowledge, Skills and Abilities:

  • High school diploma/equivalent. College diploma preferred
  • Knowledge of Canadian Customs regulations is preferred
  • Knowledge of FedEx Express and Ground products and services preferred
  • Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
  • Must be able to complete and achieve minimum thresholds on any mandatory testing and training
  • Must be able to operate in a PC windows environment
  • In the province of Quebec, must be bilingual (French and English)
ADDRESS: 5205 Rideau, Quebec, QC G2E5H5
WAGE: 16.38
Total Rewards Package:
FedEx delivers a comprehensive total rewards program with a full spectrum of benefits to meet your diverse needs:
  • Benefit plans: medical, health, dental, orthodontics, vision, etc.
  • Pension plan
  • Education assistance / tuition reimbursement
  • Community involvement: Canadian Blood services; Disaster Readiness, Relief and Recovery
  • Diversity
  • Vacation
  • Discounts: travel & entertainment, health &lifestyle, home & auto and electronics

Connaissances, Compétences et Aptitudes Requises
  • Diplôme d’études secondaires ou l’équivalent. Préférence accordée aux titulaires d’un diplôme d’études collégiales
  • Connaissance des règlements douaniers canadiens, préféré
  • Connaissance services et systèmes de FedEx Express et FedEx Ground préféré
  • Pouvoir soulever des charges de 70 lb et manoeuvrer, avec l'aide d'un appareil approprié, des colis pesant jusqu'à 150 lb
  • Doit réussir les tests et programmes de formation obligatoires
  • Doit fonctionner dans un environnement PC/Windows
  • Dans la province du Québec, les candidats doivent être bilingue (français et anglais)
ADRESSE: 5205 Rideau, Quebec, QC G2E 5H5
SALAIRE: $16.38
Avantages  Sociaux:

FedEx offre une gamme complète de prestations pour répondre à vos besoins divers; 
  •  Les régimes à prestations complètes pour tous les employés permanents: médicaux, dentaires, orthodontie, vision, etc.
  • Régime de retraite après 1 an dans l'emploi 
  • Congés payés 
  • Programme de remboursement de l'éducation pour tous les employés permanents 
  • La participation communautaire: Société canadienne du sang; Préparation aux catastrophes, de secours et de récupération 
  • Milieu de travail diversifié 
  • Rabais sur: Voyage et loisirs, la santé et le mode de vie, habitation et automobile et de l'électronique


DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered