FedEx Careers

Customer Service / Call Centre

Richmond, British Columbia
Customer Service

Job Description

Requisition ID: RC71360-1
Company: FedEx Express Canada
Job Title: Customer Service / Call Centre
Job Requisition Number: RC71360
Job Family: FXE-CAN: Customer Service Call Centre
Time Type: Full Time
Worker Sub-Type: Regular
Language: English
6011 Westminster Highway
Richmond, British Columbia V7C4V4

FedEx Express Canada has open full and part-time Customer Service Call Center positions in our Richmond location.

Our people are the foundation of our success. The differentiator in the employment relationship we value with our employees is our open, fair and respectful people practices and our positive work environment.
As a result, FedEx Express Canada has consistently been ranked in the top 50 Best (Platinum) Employers in Canada survey by Aon Hewitt and also placed amongst the 20 most respected brands in Canada.

Position Summary:
To guarantee a positive customer experience to all customers with both FedEx Express and FedEx Ground services on an international and domestic scope. The incumbent will identify customer needs and provide the best solution. In addition, they will also be responsible for promoting continued sales and generating potential incremental revenue wherever possible as it relates to both Express and Ground services. May be the primary contact for all written responses to Contact Us website inquiries and requests for written apologies.

Required Knowledge, Skills and Abilities:

High School diploma/GED educational equivalent.
Must be able to achieve minimum threshold on mandatory testing and training; able to operate in a PC Windows environment.
Written grammar and proficiency: must be able to achieve minimum threshold
Good organization and interpersonal skills as well as verbal communication skills
Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

Willingness to be flexible and work different schedules and holidays based on business needs.

****CUSTOMER SERVICE CLASS STARTS August 9th, 2018 ****

Must be available to attend class from Monday to Friday approximately 8:30am to 4:30pm PST for 4 consecutive weeks starting August 9th, 2018 and for the month of October 2018.

ADDRESS: 6011 Westminster Highway, Richmond, BC

HOURS DETAILS: Shift times will be between 7am - 9pm, Monday - Friday

WAGE: $16.64

Total Rewards Package: 
FedEx delivers a comprehensive total rewards program with a full spectrum of benefits to meet your diverse needs:
Benefit plans: medical, health, dental, orthodontics, vision, etc.
Pension plan
Education assistance / tuition reimbursement
Community involvement: Canadian Blood services; Disaster Readiness, Relief and Recovery
Discounts: travel & entertainment, health &lifestyle, home & auto and electronics


This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered