FedEx Careers

LM229: Customer Advocate Rep

Cuautitlan Izcalli, Mexico
Marketing


Job Description

Requisition ID: POSTING-3-99165
Company: FedEx Express LAC
Job Title: LM229: Customer Advocate Rep
Job Requisition Number: RC115628
Job Family: FXE-LAC: Customer Service
Time Type: Full Time
Locations:
Parque Logistico San Martin Obispo Park II
Cuautitlan Izcalli, Estado de México 54769

College degree preferred. Three (3) years customer service experience, which included one (1) year of FedEx external customer contact experience. Internal applicants must have outstanding performance rating. Demonstrated project leadership experience and basic analytical skills. Excellent human relations, communication, and telephone etiquette skills. Knowledge of international shipping/freight procedures, inbound and outbound Customs clearance procedures and requirements, FedEx service objectives and features of service. FedEx Customer Service System experience preferred. Spoken and written fluency in English (as well as local language). Ability to work variable shifts.


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