LM225: One Call Representative
Requisition ID: RC26724
Job Title: LM225: One Call Representative
Job Requisition Number: RC26724
Job Family: FXE-LAC: Customer Service
Time Type: Full Time
Parque Logistico San Martin Obispo Park II
Cuautitlan Izcalli, Estado de México 54769
College degree preferred. Three (3) years experience in customer problem/resolution or two (2) current years as a FedEx call center Customer Representative. Extensive knowledge of COSMOS tracking and IMS, KIAC, FAMIS, ONESOURCE and Window based applications. Must possess a thorough knowledge of FedEx features of service, along with working knowledge of internal FedEx policies and procedures as they apply to trace, claims, FedEx services, etc. Excellent verbal and written communication skills. Ability to interact with upper management. Detail oriented. Proven ability to effective and negotiate sensitive customer issues. Ability to speak and write English required.
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