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LM040: In-House Service Agent

Apodaca, Mexico

Job Description

Requisition ID: RC43378
Company: FedEx Express LAC
Job Title: LM040: In-House Service Agent
Job Requisition Number: RC43378
Job Family: FXE-LAC: Service Agent
Time Type: Full Time
Calle B 506 Lote 4 Mz 75
Apodaca, Nuevo León 66600

Essential Responsibilities:
1.    Ensures customer information is properly documented and entered into the system on a timely basis.
2.    Types or otherwise prepares various operations and customer’s reports.
3.    Ensures all shipments are manifested, and if they are not, then reports them to the responsible area.
4.    Audits all records and files as assigned to compile all necessary data.
5.    Handles customers with non-document packages in cage.
6.    Provides current package status updates and basic follow-up activity, monitors shipment movement, and interprets COSMOS global scan updates.


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