Technician I - III - PGH
Requisition ID: 25736-307605
Position Type: Full Time
Employee Type: Nonexempt
Provides 1st and 2nd tier support (diagnosis, repair, testing, and reporting) on field technology systems/equipment to FedEx Ground and FedEx SmartPost.
• Assists users with specialized hardware, software, and networking related problems: provides users with alternatives and/or directions to be completed for problem resolution; contacts vendor and coordinates repair with vendor. • Anticipates the needs of the customer and provides recommendations to ensure low impact to processes in field operations. • Performs installation of hardware and/or software according to the instructions contained within the departmental guidelines. • Assists with testing of field technology systems and/or equipment. • Troubleshoots processes for new and current systems/equipment. • Participates in training sessions for new or improving systems/equipment. • Supports inventory questions and issues from field operations. • Participates in department or cross-functional quality activities/projects to improve work processes or improve customer/supplier relationships.
• Associate’s degree in information technology, computer science or related field required; high school degree or GED and three (3) years experience in computer hardware, software, and network or related area is accepted in lieu of degree.
• None required.
Required Skills, Abilities and / or Licensure
• Software skills, including use of Microsoft Office software and web-based applications. • Customer service skills necessary to effectively and professionally respond to requests. • Ability to effectively provide instruction on process and practice within the department. • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals. • Ability to troubleshoot issues, draw resources, and develop solutions. • Knowledge of networking and radio frequency applications.
Other Job Description Information
This is a 2nd shift position with the following hours:
Monday-Thursday 2pm- 10pm
Friday 4pm - midnight
Preferred qualifications: Experience with or knowledge of wireless networks and/or remote support of mobile devices.
Address: 1000 FedEx Drive
City: Moon Township
Zip Code: 15108
Search Engine Description: Engineering
Domicile Location: P090
FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce