Field Operations Analyst
Requisition ID: 25736-317404
Position Type: Full Time
Employee Type: Nonexempt
Provides data support, analysis and trending to present to Engineers and management. Determines the most effective way to collect and assemble data (operational, budgetary, performance, etc.) and responses to appropriate parties for analysis and implementation. This position will also create and update databases, processes and provide project support.
•Collects, organizes, and provides daily service and operational updates to district management team.
•Assembles data to review and update key indicators of field performance and assist in root cause analysis.
•Gathers response due requests from corporate, regional, and district levels.
•Creates and modifies databases to support operational decisions made by Engineer and Specialist.
•Provides analysis, trending and presenting of data to the Manager and/or DMD.
•Continuously updates current internal processes for improvement with limited guidance.
•Identifies opportunities for automation in current internal processes.
•Compiles, refines, and reviews financial information to assist Engineer and Specialist in budget goal setting.
•Participates by providing assistance on QAT’s, special projects, and cross functional projects.
•Collaborates with the District Quality and Process Specialist to manage the DCRT process.
•Leads the CSM process for the District staff.
• Bachelor’s degree in Business or related field required. In addition to Minimum Experience, high school diploma or GED and four (4) additional years’ experience in supporting data collection and analysis.
• Two (2) years’ experience preferred in supporting data collection and analysis.
Required Skills, Abilities and / or Licensure
•Software skills, including use of Microsoft Office software with an emphasis on Excel, general understanding of Access, and web-based applications.
•Working knowledge of Business Objects and Reporting.
•Verbal and written communication skills necessary to explain complex and/or confidential information.
•Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.
•Knowledge of concepts, practices, policies and procedures related to dock operations.
•Ability to analyze, review, and make recommendations.
•Ability to develop effective methods for tracking and monitoring data or information.Ability to perform cost justification analysis.
Address: 1101 E Cleveland Road
Zip Code: 75141
Search Engine Description: Operations
Domicile Location: P753
FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce