Claims Examiner

Job Description

Auto req ID: 197151BR
Position Type: Full Time
Employee Type: Professional

Job Summary

Handles and resolves claims that are reserved at less than $50,000 exposure. Supervises the investigation, evaluation of exposure, handling, and resolution of claims with external independent adjustors.

Essential Functions

• Reviews initial loss reports. • Evaluates exposure and sets reserves. • Directs and oversees the independent adjusters in the investigation, management and handling of accidents and claims. • Reviews adjuster reports to determine settlement or denial of claim. • Participates and coaches independent adjusters on settlement negotiations. • Authorizes and requests issuance of settlement checks. • Reports and presents recommendations of significant exposure to Senior Manager. • Audits the independent adjustors for performance on claims handling including the areas of evaluation of exposure, recommendations for handling and resolution (settlement or denial) of claims. • Manages the performance of the independent adjustors to ensure data integrity, proper payment of claims and compliance with contractual requirements. • Monitors independent adjustors for closing effectiveness and claims costs.

Minimum Education

• Bachelor’s degree in Risk Management, Business or related field required.

Minimum Experience

• Five (5) years experience required in claims or related area.

Required Skills, Abilities and / or Licensure

• Software skills, including use of Microsoft Office software and web-based applications. • Verbal and written communication skills necessary to explain complex and/or confidential information. • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals. • Ability to analyze, review, and make recommendations. • Knowledge of concepts, practices, policies and procedures related to tort law/legal system/contracts and general knowledge of liability insurance coverage.

Other Job Description Information

Preferred qualifications:

•5 years of experience handling commercial auto, bodily injury, and general liability claims
•Experience with multi-jurisdictional claims handling
•Industry designation (AIC, SCLA, or CPCU)
•Excellent communications, evaluation, and negotiation skills
•Time management skills to organize effectively

% of Travel for the Position: 0
Address: 1000 FedEx Drive
City: Moon Township
State: Pennsylvania
Zip Code: 15108
Domicile Location: P090

EEO Statement

FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce

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