FedEx team members have a critical role in ensuring the delivery of test kits and medical supplies to communities as they fight the spread of COVID-19.
FedEx has immediate openings in multiple business-critical areas. View critical openings here

Operations Analyst I - IV

Job Description

Auto req ID: 232000BR
Position Type: Full Time
Employee Type: Professional

Job Summary

With management guidance, provides analysis and support for field operations, including trend analysis, process development and documentation, training development, and troubleshooting. Provides implementation support for deployment of new functions, processes, and systems as needed. Participates on new product development teams, Quality Action Teams (QAT), and special project teams.

Essential Functions

• Collaborates with FedEx Ground Pittsburgh General Headquarters (PGH) departments, Information Technology (IT), and field personnel across the company. • Participates on tactical project teams. • Validates and updates performance metric analysis and reports. • Assists in development of administrative processes and business requirements to support new system enhancements. • Identifies and implements process improvements with management guidance. • Documents field processes and updates appropriate corporate publications. • Communicates process changes to the field organization in a timely manner. • Provides on-site support to field operations. • Participates on QATs.

Minimum Education

• Bachelor’s degree in Business, Logistics, or related field required; High school diploma or GED and four (4) years experience in Business, Logistics or related area is accepted in lieu of degree.

Minimum Experience

• None required.

Required Skills, Abilities and / or Licensure

• Software skills, including use of Microsoft Office software and web-based applications. • Verbal and written communication skills necessary to explain complex and/or confidential information. • Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs. • Ability to analyze, review, and make recommendations. • Ability to develop effective methods for tracking and monitoring data or information.

Other Job Description Information

Position may be domiciled in Pittsburgh, PA or Brookfield, WI

This position will provide Postal system & process support as well as District ISP support.

Preferred Skills:
Working knowledge of Business Objects, SAS, Terradata
•Verbal and written communication skills necessary to explain complex and/or confidential information.
•Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals

% of Travel for the Position: 0%-25%
Address: 17950 W Corporate Drive
City: Brookfield
State: Wisconsin
Zip Code: 53045
Domicile Location: PSPH

EEO Statement

FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce

Search Engine Description: Engineering
Information Technology
Supply Chain & Logistics
Transportation Services