FedEx Careers

Capacity Mgmt Specialist

Harrison, Arkansas
Administrative All General Operations

Job Description

Requisition ID: 25892-298795
Job ID: 425027BR
Address Line 1: 2200 Forward Drive
City: Harrison
State: Arkansas
Zip Code: 72602-0840
Position Status: Full-Time
Grade: N2

Job Description


Implement and maintain the daily operation processes of the Capacity Management system and work collaboratively with Sales, Operations and Transportation to secure shipments in lanes with capacity. Provide quotes for larger LTL and Volume shipments; develop leads and build customer direct relationships.


1. Review Capacity Management solutions to balance freight lane needs
2. Confirm load characteristics with customers to ensure correct equipment and proper documentation is used for freight movement, reporting any discrepancies to leadership
3. Negotiate best possible spot rates with customer on shipments
4. Collaborate with Sales, Operations and Transportation on proper use of Capacity Management
5. Generate shipment and revenue growth while maintaining and/or improving lane balance
6. Achieve performance expectations with respect to call volumes handled and quotes tendered
7. Provide timely information to leadership on competitive activity, service improvement, rate changes, industry needs and process improvement
8. Research and assist in developing programs targeting profitable customer segments and industries for market penetration
9. Remain current with marketplace freight trends, communicating back logs and excess capacity lanes with Transportation
10. Comply with all applicable laws/regulations, as well as company policies/procedures
11. Perform other duties as required

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

• High school diploma or equivalent plus three (3) years of office, customer service and/or sales with one (1) year of experience focused in transportation/logistic, warehouse/distribution or operations experience
• Knowledge of Department of Transportation (DOT) rules and regulations and hazardous materials regulations
• Knowledge of dispatch or volume solutions, preferred
• Knowledge of freight-flow and freight movement cycles, preferred
• Good interpersonal, time management and organizational skills with attention to detail and multi-tasked oriented
• Strong analytical and problem solving skills with ability to handle high levels of stress
• Proficient in the use of Microsoft Office Software, including but not limited to; Word, Excel, and Outlook
• Excellent verbal and written communication skills
• Ability to work independently and as a team member

Division Category: Administrative, All, General, Operations
Company Name: FedEx Freight Inc.