FedEx Careers

Customer Service - Account Coordinator, CIT Team

Uniontown, OH
Customer Service


Job Description

Requisition ID: 25894-288131
Job ID: 700283BR
Division Category: Customer Service
Position Type: Full-Time
Address Line 1: 1475 Boettler Road
City: Uniontown
State: OH
Country: United States
Zip Code: 44685
Remote Based: No
Position Overview: This is a second shift position with possible weekend availability in our Expedite and Specialized Services Department. The Customer Intimacy Team (CIT) will work with a select group of customers to address a variety of needs and challenges.

JOB SUMMARY:


The Customer Account Coordinator I interacts with selected customers throughout their expedited shipment lifecycle to create a customized customer experience while ensuring exceptional quality. Responsibilities include quoting, securing, and monitoring in the Freight Management System, as well as updating customers regarding their shipments.

Under direct supervision, the Customer Account Coordinator I position requires an ability to maintain an ongoing relationship with selected customers in order to quickly identify a customer’s need, determine an appropriate solution and secure new and grow existing business. This position will require the ability to quickly change direction and prioritize work in a fast-paced, highly demanding work environment.

You will uphold the Purple Promise by making every FedEx experience outstanding.

JOB DUTIES & RESPONSIBILITIES:
  1. Ensures long-term, exceptional customer relations are maintained.
  2. Possesses knowledge of all service offerings and related SOPs.
  3. Communicates with customers through multiple channels (Email, telephone, systems, etc.)
  4. Assesses customer needs to determine correct service offering and provide and enter quotes or orders. Identifies price objections and attempts to overcome by providing value and benefit of services. If necessary, negotiates price with customer within allotted parameters in order to secure and close business, or elevates to the appropriate level.
  5. Monitors and ensures accuracy in the freight management system. Provides proactive shipment status updates to the customer. Appropriately manages customer response, and elevates to the appropriate level when necessary.
  6. Documents all customer interactions in the freight management system.
  7. Informs and educates customers regarding service offerings to create upselling opportunities.
  8. Performs other duties as assigned.
QUALIFICATIONS:
  • High school diploma or GED required
  • Bachelor degree preferred
  • Prior customer service or sales experience preferred

We are a multiple NorthCoast 99 award recipient, which recognizes the top employers in Northeast Ohio! We offer attractive compensation, benefits and team member development.



Northeast Ohio - A Great Place to Live and Work!

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EEO Statement: FedEx Custom Critical is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans, and Disabled.

If you have a disability and/or you need assistance in order to apply for a position, please call (877) 314-5191.