FedEx Careers

Manager, Operations - Expedite and Specialized Services

Uniontown, OH

Job Description

Requisition ID: 25894-299776
Job ID: 700307BR
Division Category: Operations
Position Type: Full-Time
Address Line 1: 1475 Boettler Road
City: Uniontown
State: OH
Country: United States
Zip Code: 44685
Remote Based: No
Position Overview:

Job Summary

  • Leads and organizes resources to meet service and financial objectives, customer needs, and business plan. Seeks and develops methods, systems and procedures to increase service reliability, customer satisfaction, departmental productivity, and employee and driver retention.
  • You will uphold the Purple Promise by making every customer experience outstanding.

Job Duties/Responsibilities

  1. Provides leadership, coaching, and performance management to facilitators.
  2. Develops and implements plans to meet customer, service, financial, productivity and people objectives. Monitors and measures performance against plan, ensuring objectives are met. Innovates, seeks and implements methods and resources to increase productivity, people and technical competencies, service performance and divisional growth.
  3. Communicates and clarifies expectations to gain support and achieve results. Solicits ideas and information from departmental personnel. Partners and communicates with other departments to meet departmental, cross-departmental, and company goals.
  4. Implements procedures to develop and increase decision making, motivation, leadership and technical competencies in subordinates and team members at all levels. Seeks developmental opportunities. Develops confident, motivated, and competent management team, ensuring own replacement(s) is present and prepared for advancement.
  5. Ensures procedures are in place that quickly and objectively identify, diagnose, prevent and correct problems and take advantage of opportunities as they relate to customer, team members, independent contractors, service performance, technology and productivity.


Bachelor's degree
2-5 years leadership experience

We are a multiple NorthCoast 99 award recipient, which recognizes the top employers in Northeast Ohio! We offer attractive compensation, benefits and team member development.

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EEO Statement: FedEx Custom Critical is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans, and Disabled.

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