Customer Service - Solutions Coordinator

Job ID: 700313BR
Division Category: Customer Service
Position Type: Full-Time
Address Line 1: 1475 Boettler Road
City: Uniontown
State: OH
Country: United States
Zip Code: 44685
Remote Based: No
Position Overview: This is a second shift position with possible weekend availability in our Expedite and Specialized Services Department

JOB SUMMARY:

The Customer Solutions Coordinator I interacts with customers throughout their expedited shipment lifecycle to create a customized customer experience while ensuring exceptional quality. Responsibilities include quoting, securing, and monitoring in the Freight Management System, as well as updating customers regarding their shipments.

Under direct supervision, the Customer Solutions Coordinator I position requires an ability to quickly identify a customer’s need and determine the appropriate solution. This individual possesses a sales mindset that will enable him/her to secure new and grow existing business. The position requires the ability to quickly change direction and prioritize work in a fast-paced, highly demanding work environment.

You will uphold the Purple Promise by making every FedEx experience outstanding.

JOB DUTIES & RESPONSIBILITIES:

1. Provides a professional and courteous engagement with customers in an effort to secure business.
2. Communicates with customers through multiple channels (Email, telephone, systems, etc.)
3. Assesses customer needs to determine correct service offering. Provides and enters quotes or orders. Identifies price objections and attempts to overcome by providing value and benefit of services. If necessary, negotiates price with customer within allotted parameters in order to secure and close business, or elevates to the appropriate level.
4. Monitors and ensures accuracy in the freight management system. Provides proactive shipment status updates to the customer. Appropriately manages customer response and elevates to the appropriate level when necessary.
5. Documents all customer interactions in the freight management system.
6. Performs other duties as assigned.

QUALIFICATIONS:

• High school diploma or GED required
• Bachelor degree preferred
• Prior customer service or sales experience preferred

REQUIRED COMPETENCIES:

• Communicating Effectively
• Listening Skills
• Product Knowledge
• Attention to Detail
• Responsiveness
• Making Accurate Judgments and Decisions
• Driving for Results
• Information Gathering
• Persuasion Communication

We are a multiple NorthCoast 99 award recipient, which recognizes the top employers in Northeast Ohio! We offer attractive compensation, benefits and team member development.



Northeast Ohio - A Great Place to Live and Work!

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Customer service, agent, call
center, logistics, service, retail
EEO Statement: FedEx Custom Critical is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans, and Disabled.

If you have a disability and/or you need assistance in order to apply for a position, please call (877) 314-5191.