Customer Service Agent - Air Expedite
Requisition ID: 25894-311982
Division Category: Supply Chain & Logistics
Position Type: Full-Time
Address Line 1: 1475 Boettler Road
Country: United States
Zip Code: 44685
Remote Based: No
Position Overview: These openings are 2nd or 3rd shift opportunities and may require weekend availability
Responsible for monitoring Air Expedite’ s domestic and international shipments. Uses multiply systems and relationships to keep customers informed on their shipment’s status.
You will uphold the Purple Promise by making every customer experience outstanding.
Communicates with team members on the shipment’s status to ensure shipments deliver on time and, if needed, resolves any problems that may arise.
Keeps customer and pertinent parties informed regarding the shipment’s progress. Ensures compliance with any customer’s procedures.
Organizes and manages appropriate paperwork to ensure a smooth transaction for our customers.
Ensures shipment is accurately expensed.
Monitor shipments through a variety of system resources.
High school diploma or equivalent required.
Transportation knowledge is preferred.
Must be able to work evenings and weekends since we are open 24/7.
Ability to provide customers with a wide variety of options and solutions.
Have the ability to work in a fast-paced environment.
Must be able to work on multiple computer systems.
Proven problem solving ability
Excellent detail orientation
Good written and verbal communication skills.
The ability to communicate, both written and over the phone, in Spanish is a plus
We are a 16 time NorthCoast 99 award recipient, which recognizes the top employers in Northeast Ohio! We offer attractive compensation, benefits and team member development.
Northeast Ohio - A Great Place to Live and Work!
Follow Us on LinkedIn: http://www.linkedin.com/company/fedex-custom-critical
EEO Statement: FedEx Custom Critical is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans, and Disabled.
If you have a disability and/or you need assistance in order to apply for a position, please call (877) 314-5191.