FedEx Careers

Customer Service - Fleet Support Coordinator

Uniontown, OH
Operations


Job Description

Requisition ID: 25894-325982
Job ID: 700460BR
Division Category: Operations
Position Type: Full-Time
Address Line 1: 1475 Boettler Road
City: Uniontown
State: OH
Country: United States
Zip Code: 44685
Remote Based: No
Position Overview: These openings will be on 2nd shift and may require weekend availability

JOB SUMMARY:


Individuals in the Fleet Support Coordinator I position are accountable for handling fleet interactions with as few touch-points as possible. Additionally, this person is responsible for monitoring shipments in progress and intervening when needed. Those in the Fleet Support Coordinator I position are required to document interactions as appropriate for follow up. The Fleet Support Coordinator I position requires an ability to utilize effective listening skills in an effort to understand and respond to the needs of the fleet. This position will require the ability to quickly change direction and prioritize work in a fast-paced, highly demanding work environment.

You will uphold the Purple Promise by making every FedEx experience outstanding.

JOB DUTIES & RESPONSIBILITIES:
  1. Provides a professional and courteous engagement with independent contractors and outside carriers in order to create a positive fleet experience.
  2. Communicates through multiple channels (Email, telephone, systems, etc.)
  3. Responds to basic contractor questions, requests, or issues and provide an appropriate solution. Escalates when needed.
  4. Monitors the progress of all shipments and intervenes or alerts customer service of issues as needed.
  5. Documents key contractor, driver, and carrier interactions in the freight management system.
  6. Performs other duties as assigned.
QUALIFICATIONS:
  • High school diploma or GED required
  • Bachelor degree preferred
  • Prior customer service or sales experience preferred
REQUIRED COMPETENCIES:
  • Communicating Effectively
  • Establishing Relationships
  • Product Knowledge (Create Contractor "Knowledge")
  • Monitoring
  • Problem Solving
  • Responsiveness
  • Showing Caring and Understanding
We are a multiple NorthCoast 99 award recipient, which recognizes the top employers in Northeast Ohio! We offer attractive compensation, benefits and team member development.



Northeast Ohio - A Great Place to Live and Work!

Follow Us on LinkedIn:http://www.linkedin.com/company/fedex-custom-critical

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Customer
service, customer service agent, call center, contact center, agent, fleet,
dispatch, trucking, transportation, logistics, freight, call center*, retail,
sales, support