Customer Service - Fleet Support Coordinator
Requisition ID: 25894-325982
Division Category: Operations
Position Type: Full-Time
Address Line 1: 1475 Boettler Road
Country: United States
Zip Code: 44685
Remote Based: No
Position Overview: These openings will be on 2nd shift and may require weekend availability
Individuals in the Fleet Support Coordinator I position are accountable for handling fleet interactions with as few touch-points as possible. Additionally, this person is responsible for monitoring shipments in progress and intervening when needed. Those in the Fleet Support Coordinator I position are required to document interactions as appropriate for follow up. The Fleet Support Coordinator I position requires an ability to utilize effective listening skills in an effort to understand and respond to the needs of the fleet. This position will require the ability to quickly change direction and prioritize work in a fast-paced, highly demanding work environment.
You will uphold the Purple Promise by making every FedEx experience outstanding.
JOB DUTIES & RESPONSIBILITIES:
- Provides a professional and courteous engagement with independent contractors and outside carriers in order to create a positive fleet experience.
- Communicates through multiple channels (Email, telephone, systems, etc.)
- Responds to basic contractor questions, requests, or issues and provide an appropriate solution. Escalates when needed.
- Monitors the progress of all shipments and intervenes or alerts customer service of issues as needed.
- Documents key contractor, driver, and carrier interactions in the freight management system.
- Performs other duties as assigned.
- High school diploma or GED required
- Bachelor degree preferred
- Prior customer service or sales experience preferred
- Communicating Effectively
- Establishing Relationships
- Product Knowledge (Create Contractor "Knowledge")
- Problem Solving
- Showing Caring and Understanding
Northeast Ohio - A Great Place to Live and Work!
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