FedEx Careers

Supervisor, Operations: 3rd Shift

Uniontown, OH
Customer Service


Job Description

Requisition ID: 25894-330724
Job ID: 700481BR
Division Category: Customer Service
Position Type: Full-Time
Address Line 1: 1475 Boettler Road
City: Uniontown
State: OH
Country: United States
Zip Code: 44685
Remote Based: No
Position Overview:

Job Summary

Lead a group of agents in servicing customers, contractors, problem solving, and personal development. Primarily measured through service, customer satisfaction, phone response, quality, and annual reviews. Development of problem solving skills is a key ingredient.

  • Other primary functions include some administration and reporting responsibilities, one-time projects, contractor relations, customer service/relations, sales force interface, and revenue generation.
  • You will uphold the Purple Promise by making every customer experience outstanding.


Job Duties/Responsibilities

1. Employee development - Coaching, training, skill enhancement, annual reviews, IC reporting and follow up, career planning and goal setting, coaching database maintenance.

2. Administration - reporting, time entry in Peoplesoft, statistical analysis of own and others reports, meetings (intra- and inter- departmental), staffing, scheduling, vacation planning.

3. Team development - IC development and implementation, lead team meetings, evaluate and implement processes and procedures, new hire interviews, problem solving (teaching and doing), daily operation.

4. Cost Control - Analysis of variance within the dispatch function as well as making decisions about the amount to credit a customer or chargeback a contractor.

5. Business Development - Sales contractor and sales management interface, customer relations, bids, customer relations problem solving, and develop vendor relationships pertinent to new opportunities.

6. Contractor Relations - Coaching, follow up, recognition, liaison, problem solving.

7. Projects – Direct and oversee implementation as well as reporting on results.

8. Personal Development - Cross-training, seminars, sales calls and trade shows.


Education/Experience

Bachelor's Degree preferred
2-5 years operations/leadership experience

We are a 16-time NorthCoast 99 award recipient, which recognizes the top employers in Northeast Ohio! We offer attractive compensation, benefits and team member development.


EEO Statement: FedEx Custom Critical is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans, and Disabled.

If you have a disability and/or you need assistance in order to apply for a position, please call (877) 314-5191.