Operations Manager I

Job Description

Job ID: 601128BR
Job Type: Full Time
Division Category: Management
City: Dorval
Province: Quebec
Country: Canada
Postal Code: H9P 2R9
Split Shift: No

Job Description


Responsible for leading employees to ensure customer satisfaction by moving all shipments on time and damage free while observing company and regulatory policies and procedures.


• Lead, educate and develop company employees
• Plan daily manpower needs to ensure customers’ freight is delivered and picked-up timely and damage free
• Communicate with dispatch at various terminals and with dock employees to coordinate the movement of trailers and freight
• Monitor dock to ensure proper loading techniques
• Evaluate and reconfigure route structures and bids based on local tendencies and characteristics
• Conduct safety meetings and facilitate quality groups
• Monitor and analyze all opportunities to cut costs and improve efficiencies
• Perform administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments, etc.
• Provide clean and safe working condition of the facility and equipment; check security at customer center to ensure everything is secure
• Communicate with Account Executive(s) to ensure customers’ and company’s needs are met
• Identify freight moving at incorrect weight and classification
• Ensure all OS&D is identified and processed properly
• Monitor actual performance data and gather information for reporting
• Assist Operations Supervisors as needed; conduct pre-shift meetings; implement company policy
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

• Minimum Grade 12 education
• College Diploma or University Degree preferred
• Must possess a minimum of 2 years of experience in the transportation industry in an
operations leadership role


• Strong communication skills (written and verbal)
• Thorough knowledge of LTL industry, DOT Rules and Regulations, Hazardous Materials Regulations, Tariff Rules, and company policies and procedures
• Ability to take initiative without requiring immediate local supervision
• Multi-tasked oriented and possess good organizational skills
• Knowledge of Microsoft Office and Internet


This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Shift Hours From: 00:00