Job Title: Premier Customer Care Representative
Job Requisition Number: RC121849
Job Category: Customer Service
Time Type: Full Time
Work Shift: FTN: Full Time 1st (Indonesia)
Job Type: Regular
Premier Customer Support, Basic Process Onboarding, Bookings, Case Management, Claims Handling, Execution of Solution Logistics, Inquiry, Issue Resolution, Pro-active Notification, Proactive Prevention, Relationship Management, Run and Provide Customized Reporting
Education: Secondary education or equivalent Experience: Two (2) years experience in customer service and interaction
FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the world's top 500 companies and the World’s Most Admired Companies by "Fortune" magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.
People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.
We honor innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.
We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.