LM221: Customer Representative

Descrição do trabalho

Companhia: FedEx Express LAC
Título do Cargo: LM221: Customer Representative
Número da requisição de cargo: RC158862
Família de Cargos: FXE-LAC: Customer Representative
Tipo de Horário: Tempo integral
Locais:
Parque Logistico San Martin Obispo Park II
Cuautitlan Izcalli, Estado de México 54769

Answers call center customer inquiries on full range of service features, delivery and pick-up operational procedures, clearance and payment processes, ensuring maximum sensitivity and responsiveness to customer needs, issues, and requirements.
Provides current package status updates and basic follow-up activity, monitoring shipment movement and interpreting COSMOS global scan updates.
Initiates pick-up, supply delivery, shipment research, rate quotes, and exception requests on-line, using COSMOS.
Assists customer in preparing shipping paperwork inclusive of international regulatory information assistance, prepares dispatch request and special notification related to pick-up and delivery worldwide.
Assists in the resolution of customer complaints.
Determines existence of service failures and requests refunds within established limits.
Recognizes new customers or additional business opportunities, opens new accounts, obtains additional shipments and submits sales leads.
Provides customer service using FedEx phraseology proactively to produce 100% customer satisfaction at the end of every transaction.
Reviews daily information on delivery system exceptions and changes, station operations, service features, volume and other related topics to ensure accurate, consistent, and current information is given to customers on every call.

Essential responsibilities are those most important or most frequently performed duties.  The incumbent will perform other duties as required.


Bem vindo!

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