Station Agent

Job Description

Company: FedEx Express APAC
Job Title: Station Agent
Job Requisition Number: RC154204
Derrimut, Victoria, Australian Capital Territory Australia

Job Category: Operations
Time Type: Full Time
Job Type: Regular
Job Posting End Date: 2019-07-12

To provide station operations with organizational and administrative support, act as a direct customer interface; to handle shipments; advise on features of service, respond to customer inquiries and support them with the resolution of their issues; to comply with all operational, security and safety policies, procedures and processes with the objective to meet service commitments and maximize customer service.

Education and Qualifications: Secondary education or equivalent. Forklift operations ticket/license/certificate (optional). Valid driver’s license (optional). Dangerous goods certificate (optional) Experience: Two (2) years professional experience in service industry, preferably involving customer contact.

The Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the world's top 500 companies and the World’s Most Admired Companies by "Fortune" magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

The Philosophy

People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.

The Culture

We honor innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

The Mission

We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.