JP0220: Customer Care Rep-Assoc

Job Description

Company: FedEx Express APAC
Job Title: JP0220: Customer Care Rep-Assoc
Job Requisition Number: RC149575
Locations:
Chiba, Chiba Japan

Job Category: Customer Experience
Time Type: Full Time
Job Type: Regular
Job Posting End Date: 2025-06-30

Customer Support, Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiry, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro-active Prevention, Claims Handling, Escalated Issue Resolution, Enquiry, Enquiries (Ad Hoc), Basic Complaint Handling, Basic Issue Resolution


Education: Secondary education or equivalent Experience: One (1) year work experience in customer service and interaction


<職種>
Customer Care Rep-Associate

<職務内容>
受電業務 
・集荷の予約受付 
・予約内容確認、変更 
・輸送料金やサービス内容の問い合わせ 
・荷物の追跡調査

<応募要件>
・日本語ネイティブレベル
・専門学校または短大卒以上 
・TOEIC 600点以上または同等の英語力をお持ちの方 
・タッチタイピングができる方






The Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the world's top 500 companies and the World’s Most Admired Companies by "Fortune" magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

The Philosophy

People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.

The Culture

We honor innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

The Mission

We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.