Support Service Coordinator

Job Description

Company: FedEx Logistics
Job Title: Support Service Coordinator
Job Requisition Number: RC200501
Time Type: Full Time
Job Type: Regular
Primary Job Posting Location:
555 Riverwalk Parkway
Tonawanda, New York 14150
United States

Posting Date: 2019-10-02
Job Posting End Date: 2019-10-19

Maintains customer information within specified systems. Facilitates all necessary billing payments and financial processing functions.

Create and/or update profile records and databases in specified systems, which includes maintenance of such records within these systems. 
Audits, researches and determines proper handling of duty rejects and duplicate billing.  Makes informed decision on refunding client, additional billing or if further action is required by the regulatory department.
Completes standard forms in order to advise regulatory on payment and outstanding duty invoices.
Create and update databases to include electronic uploading  through EDI software
Creates invoices and checks for customers. 
Create and update profile records, p/t in specified systems 
Validate and store customer provided entry documents used during entry processing (i.e. fta certs and disclaim statements)
Researches and reviews all complex entries on billing transmission error report.
Works with finance department on various billing and account reconciliation issues.
Review various reports to avoid late entries and ensure timely billing
Work directly with FXE on account specific issues
Work closely with other internal staff, departments  and customers directly to deliver high level of service to customers.


  • HS Diploma or GED required.
  • 3 years of business or customer service experience preferred.
  • Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)
  • Interact with customers, internal staff/departments and management of all levels.
  • Excellent communiation skills, verbal and written
  • Organizational Skills
  • Inter-personal skills
  • Problem solving Skills
  • Handle high volume of work
  • Handle time sensitive work
  • Ability to work independently with minimum supervision
  • Detail oriented
  • Performs other or additional duties as assigned 
  • Paid Training Provided

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

FedEx Logistics, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please ready the E-Verify Notice available in English ( and Spanish ( before proceeding with your job application. Click here to read the Right to Work Notice available in English ( and Spanish ( Additional information about the E-Verify program can also be found at

Pay Transparency Policy Statement: The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless required to do so by law or the FedEx Logistics Legal Department.

Import Notice to All Applicants: FedEx Logistics is engaged in an industry regulated by federal law that prohibits it from employing convicted felons. Therefore, it must determine whether applicants have been convicted of felonies before a hiring decision is made. A criminal background check will be required of all selected applicants before a hiring decision is made.

Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about "Equal Employment Opportunity is the Law."

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

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