Customer Care Representative-Senior

Job Description

Company: FedEx Express APAC
Job Title: Customer Care Representative-Senior
Job Requisition Number: RC205525
Locations:
China, Guangdong China

Job Category: Customer Experience
Time Type: Full Time
Job Type: Regular

处理客户要求,回答有关包裹接送的问题,推广和回答有关联邦快递产品和服务的问题,目以便实现客户满意度和收入最大化。


教育:高中或同等学历
经验:3年客户服务和互动工作经验


The Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the world's top 500 companies and the World’s Most Admired Companies by "Fortune" magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

The Philosophy

People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.

The Culture

We honor innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

The Mission

We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.