Job Title: Customer Experience Relationship Lead
Job Requisition Number: RC221099
Cilandak Bar., Kec. Cilandak,, Indonesia
Job Category: Customer Experience
Time Type: Full Time
Job Type: Regular
Customer Support; Customer Management; Quality Assurance & Support; Bookings; Inquiry; Service Recovery; Complaint Handling; Complicated Case Management; Claims Handling; Cross-functions alignment and coordination for problem resolution; Escalated Issue Resolution; Tracking; International claims; New Hire Onboarding; case by case root cause analysis for complaints handling; Customer Ownership Group Lead
Education: Secondary education or equivalent
Experience: Three (3) years of work experience in customer service and interaction
FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the world's top 500 companies and the World’s Most Admired Companies by "Fortune" magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.
People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.
We honor innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.
We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.