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JP0220: Cust Exp Rep-Assoc

Job Description

Company: FedEx Express APAC
Job Title: JP0220: Cust Exp Rep-Assoc
Job Requisition Number: RC231887
Locations:
Koto-ku, Tokyo Japan

Chiba, Chiba Japan

Job Category: Customer Experience
Time Type: Full Time
Job Type: Regular

<職務内容>
サービスへの取り組みを満たし顧客満足度を最大化するために、すべての運営、セキュリティ、安全のポリシー、手続き、プロセスに準拠しつつ、集荷および配達サービスを効率的に行い、サービスの機能に関する問題で顧客をサポートします。

<応募要件>
学歴:高卒以上
職歴:カスタマーサービスおよび顧客対応の経験1年
TOEIC 600 以上、または英検 2級以上

<採用プロセス>
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The Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the world's top 500 companies and the World’s Most Admired Companies by "Fortune" magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

The Philosophy

People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.

The Culture

We honor innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

The Mission

We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.