Manager, Key Accounts and Implementation APAC
Requisition ID: POSTING-3-75337
Job Title: Manager, Key Accounts and Implementation APAC
职位申请 ID: RC92330
Unit 801, Metroplaza Tower 1
Kwai Fong, Hong Kong
职位系列: FTN: Operations Management
Job Description Summary
- Assist to lead the Key Accounts & Implementation function in APAC
- To manage the operational performance and processes on behalf of a number of Key Accounts assigned in APAC.
- Identify the customer expectation and develop the desk level procedures. Ensure operations execute and enforcing compliance towards the customer KPI.
- Monitor the implementation progress and customer satisfaction level of onboarding new business.
- Responsible to lead the Account Implementation process for Complex Accounts at Regional Level.
- Communicate with Countries, stations and operations head in obtaining market intelligence such as space situation, flight schedule changes, local contractors strike / interruption etc and channel it to customers.
- Regular customer visits or conference calls for services review, new project implementation and quarter end preparation, new product introduction (NPI) & quarterly services review with assigned customers.
- Create and disseminate the SOP, and make sure operations aware of and in compliance with the key accounts procedure and KPI.
- Conduct briefing session to ensure operations efficiency and SOP compliance within the Region.
- Ensure and manage the execution of Account Implementation smoothly within APAC and provide support to other regions.
- Lead the operation team to provide Corrective Actions and Preventive Actions Plan for any operational issues. To enhance process efficiency and effectiveness.
- Act as back-up in the absence of Senior Manager, Key Accounts and Implementation APAC in handling the designated key accounts.
44 working hours per week.
- Bachelor’s degree or +10 years freight forwarding experience (at least 5 years supervisory level)
Experience & knowledge:
- Seven (7) years professional experience in international transportation coordinating air and ocean transport operations.
- Two (2) years relevant Key Accounts & Implementation experience preferred
- Familiar with Microsoft Office Applications.
- Strong basic management, human relations and communication skills.
- Self discipline and self motivated.
- Can work independently with minimal supervision.
- Fluent in English, Mandarin and local languages.
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